Assistant Food & Beverage Manager

Job Description

This is an exciting opportunity for a food and beverage professional with strong leadership skills, a passion for guest service and a sound understanding of operational and financial performance.

Reporting to our Food & Beverage Manager, the Assistant Food & Beverage Manager will help lead the day-to-day operation of Cuccina & Beccarria and support the hotel's other F&B services. This hands-on role focuses on developing the team, delivering great guest experiences, maintaining service standards and managing stock and costs.

About the job…

• Lead daily operations at Cuccina & Beccarria, supporting the team on the floor and ensuring consistently friendly, professional and efficient service.
• Support the hotel's other food and beverage services, including the Lobby Bar, conference room, room service and minibar.
• Coach, train and motivate team members, building their confidence, product knowledge and service skills.
• Assist with recruitment, induction, performance reviews and ongoing team development.
• Support rostering, verify team member time records and monitor staffing levels to meet business needs and manage wage costs.
• Monitor beverage costs, stock levels and ordering requirements, completing monthly beverage stocktakes and timely reporting.
• Assist with monitoring departmental budgets, controlling costs and identifying opportunities to increase revenue and profitability.
• Ensure responsible service of alcohol practices, licensing requirements, food safety and workplace health and safety standards are maintained.
• Oversee opening and closing procedures, cash handling, till balancing and the accurate operation of point-of-sale systems.
• Maintain a clean, safe and welcoming environment, ensuring equipment is well cared for and maintenance needs are reported promptly.
• Respond to guest enquiries and complaints with professionalism, using feedback to improve service and guest satisfaction.
• Deliver on the Mercure service promise and recognise our Accor Live Limitless loyalty members.
• Run regular team briefings and work closely with other departments to support smooth hotel operations.
• Take responsibility for the food and beverage department in the absence of the Food & Beverage Manager.
• Work a rotating roster, including early mornings, afternoons, evenings, weekends and public holidays.

Qualifications

• Proven leadership experience in food and beverage management or hospitality operations
• Service-focused personality with a genuine commitment to guest satisfaction and team development
• Strong ability to build and maintain positive relationships with all stakeholders, including staff, guests, and suppliers
• Excellent communication and networking skills with the ability to articulate ideas clearly and inspire teams
• Demonstrated expertise in budget management, financial analysis, and cost control
• Knowledge of food safety, hygiene standards, and compliance requirements
• Experience in menu development, curation, and food and beverage trend analysis
• Strong analytical and problem-solving skills with the ability to make decisive, informed decisions
• Proficiency in inventory management and ordering systems
• Proven track record of building and maintaining high-performance team cultures
• Organizational and time management skills with the ability to manage multiple priorities efficiently
• Flexibility and resilience in a fast-paced, dynamic environment
• Preferred: Hospitality management certification or relevant qualification in food and beverage operations

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.