IT Field Service Technician
About the job
- Proven experience in IT support, field service, or a similar technical role.
- Strong working knowledge of Windows operating systems, common business software, and basic networking, including TCP/IP, DNS, and DHCP.
- Ability to troubleshoot hardware, software, and connectivity issues independently.
- Carefully document work and follow through until each job is complete.
- Ability to adapt to shifting priorities in a fast-paced environment.
- Strong communication and interpersonal skills.
- Valid driver's license with a clean driving record and reliable transportation for travel to client sites.
- Ability to occasionally lift and move equipment weighing up to 50 pounds.
- Provide on-site and remote support for desktops, laptops, servers, networking equipment, printers, and peripherals.
- Install, configure, and troubleshoot hardware, software, and network infrastructure.
- Perform scheduled maintenance, upgrades, and patch management for client environments.
- Document all work thoroughly and accurately in the ticketing system.
- Communicate clearly and professionally with clients, keeping them informed throughout the process.
- Manage time and prioritize work across multiple client sites.
- Collaborate with remote support and escalation teams to resolve issues efficiently.
- Represent the company professionally and provide a customer-first experience at every client interaction.
- CompTIA Network+ and/or Security+ certifications.
- Experience with managed services tools, including PSA/RMM platforms.
- Familiarity with Microsoft 365, Azure, and server administration.
- Experience supporting small and medium-sized businesses across multiple industries.
About the company
AME Group, trading as AME-3D, is a UK-based product design and development consultancy that guides clients from initial concept through to low-volume production. The team covers the full product development lifecycle, from industrial design and concept work to rapid prototyping and manufacturing using in-house capabilities like 3D printing (including SLA) and vacuum casting. By offering end-to-end services, AME-3D helps architects, product designers, and engineers test ideas and bring products to life. The company operates mainly in the UK, with a facility in Sheffield, and uses a fee-for-service model to provide both expertise and manufacturing capacity directly to clients. AME-3D’s goal is to help clients develop, validate, and productionize new products efficiently, turning concepts into tangible prototypes and, when needed, small-volume runs.
Company Size
11-50
Company Stage
Grant
Total Funding
$2M
Headquarters
Rotherham, United Kingdom
Founded
1996
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Simplify's Take
What believers are saying
- The official news page posted August 27, 2026 defense-prototyping content, signaling active demand capture.
- Jamie Corden's CEO promotion on August 3, 2026 strengthens continuity after growth-focused leadership changes.
- Careers page showed no vacancies on August 20, 2026, implying controlled hiring and preserved cash.
What critics are saying
- No current vacancies on August 20, 2026 suggest weak hiring momentum after earlier NPIF expansion.
- AME Group remains dependent on Mercia-linked capital from 2021 and 2022 fundraising rounds.
- A large defense-client loss would quickly starve AME-3D's utilization and force shutdown.
What makes AME Group unique
- AME-3D runs concept-to-production, combining design, SLA, MJF, vacuum casting, and finishing in Sheffield.
- Its parent rebrand to AME-3D on June 3, 2026, clarifies a focused manufacturing identity.
- ISO 9001:2015 certification and in-house design reduce vendor handoffs for UK clients.
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Benefits
- Remote Work Options
- Flexible Work Hours