Customer Service Agent
About the job
- Strong verbal and written communication skills.
- Ability to multitask and remain focused in a fast-paced environment.
- Intermediate to advanced computer skills.
- Ability to maintain positivity and patience under pressure.
- Answer inbound calls and make outbound calls professionally, warmly, and accurately.
- Follow call scripts and industry-specific guidelines while listening actively and addressing caller needs.
- Perform lead intakes, gather information, and document details precisely.
- Schedule appointments and transfer calls to appropriate contacts as needed.
- Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
- Navigate multiple systems and maintain thorough call documentation.
- Provide customer service through live chat, SMS, and email.
- Primarily handle calls for one designated set of industries and support other accounts for overflow as needed.
- Demonstrate empathy and patience in customer interactions.
About the company
Answering Service Care runs telephone answering and customer messaging services for businesses that need coverage beyond their own front desk. Its U.S.-based receptionists handle incoming calls, collect lead details, schedule appointments and relay messages according to each client's instructions. Clients can forward calls after hours or when their own lines are busy, with live chat, text and email support extending the service beyond the phone. The company charges for service plans and usage, with minute allowances and additional charges when those allowances are exceeded. A family-owned business with operating roots in 1974, it is headquartered in Margate, Florida.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Margate, FL
Founded
1974
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Simplify's Take
What believers are saying
- ASC's onsite agent training rehearses live calls and teaches internal systems, keyboard skills and client-specific business knowledge.
- ASC's full-time remote North Carolina operators start at $15/hour, rising to $15.50/hour at their four-month anniversary.
- ASC's full-time, in-office Margate Billing Specialist role advertises childcare reimbursement up to $375 per month.
What critics are saying
- ASC gives supervisors access to agents' calls/screens for random monitoring and recorded-interaction evaluations against client scripts.
- ASC renews client service one billing period at a time, with written cancellation requiring one full period's notice.
- Weekly incentives require exceeding expectations for North Carolina's remote, full-time operators at ASC.
What makes Answering Service Care unique
- Answering Service Care (ASC) supports more than 80 languages through its AI answering service.
- ASC links intake to existing tools: its Zapier app connects with more than 7,000 applications.
- ASC preserves business caller identity: customers place outbound app calls using their business number.
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