Administrative Support Supervisor

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Due to the on‑site requirements of this position, applicants are expected to reside within a reasonable commuting distance of the designated work location (Chelmsford, MA). This role does not offer relocation. 

ZOLL Medical does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need ZOLL immigration sponsorship (e.g. H1B, TN, STEM, OPT, etc.) either now or in the future.

Job Summary
The Administrative Support Supervisor is responsible for overseeing and managing administrative support staff to ensure the smooth and efficient functioning of the office. This role involves supervising day-to-day office operations, providing administrative assistance to senior management, and ensuring the implementation of office policies and procedures. The supervisor will also be responsible for training, developing, and evaluating administrative staff performance to ensure productivity and adherence to standards.

Essential Functions

Team Supervision:

• Supervise, lead, and provide guidance to administrative support staff.
• Assign daily tasks and ensure the timely completion of administrative duties.
• Develop and implement schedules for the team to ensure coverage of all office functions.
• Provide coaching, mentorship, and performance feedback to ensure high standards of work.

Operational Management:

• Oversee the overall operations of administrative services, including managing office supplies, equipment, and maintenance.
• Coordinate and streamline office processes to improve efficiency and reduce redundancies.
• Ensure compliance with company policies, office procedures, and regulatory requirements.

Administrative Assistance:

• Provide high-level administrative support to senior management, including scheduling meetings, preparing reports, and managing correspondence.
• Handle confidential and sensitive information with discretion.
• Prepare and organize documents, presentations, and other materials as requested.

Training and Development:

• Train and onboard new administrative staff, ensuring they are familiar with office systems and procedures.
• Conduct performance evaluations, identify training needs, and recommend professional development opportunities for team members.

Communication and Coordination:

• Act as a liaison between administrative staff and other departments to facilitate effective communication and collaboration.
• Handle inquiries and requests from internal staff, clients, and vendors, ensuring they are resolved promptly and professionally.
• Coordinate office events, meetings, and logistics as required.

Reporting and Documentation:

• Maintain accurate records of office operations, including staff attendance, office supply inventories, and other administrative logs.
• Prepare and submit regular reports to management regarding office activities, team performance, and administrative issues.

Required/Preferred Education and Experience

• High School Diploma required
• Associate or Bachelor's Degree preferred
• At least 3-5 years of experience in administrative support, with at least 1-2 years in a supervisory/mentorship role
• Experience working directly with executives (Vice presidents or C Suite) is a must

Knowledge, Skills and Abilities

• Strong leadership and supervisory skills, with the ability to motivate and develop staff.
• Excellent organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and work under pressure.
• High attention to detail and problem-solving skills.
• Ability to handle confidential and sensitive information with integrity.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$40.00 to $50.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.