KONE

Manufactures and maintains elevators, escalators, doors

Depot Supervisor

Field ServiceConfirmed live in the last 24 hours

Full-timeShangrao, Jiangxi, ChinaNo salary listedIn-person

About the Job

Responsibilities

Ensure customer satisfaction through service quality and accurate communication.
Resolve customer complaints related to service quality and billing.
Ensure the safety of end users, construction sites, and maintenance employees, and respond promptly to issues.
Deliver services in accordance with service contracts, time limits, KONE quality standards, and local regulations.
Help KC3 coordinate maintenance employees' work arrangements during service-call processing, ensure the authenticity of service calls, and reduce inefficiencies.
Conduct site inspections and maintenance station inspections.
Manage third-party inspections and follow-up actions.
Ensure an appropriate handover from installation to maintenance and complete any required corrective actions.
Control site operating costs, including free materials, overtime, reimbursements, and allowances.
Sell repair services and collect payments.
Coordinate with service sales to complete related work.
Assign, schedule, and manage maintenance technicians' daily work, balancing employee workloads.
Confirm maintenance technicians' capability requirements and participate in employee hiring and selection.
Motivate, communicate with, and develop maintenance employees, and monitor completion of their performance objectives.

1.   负责通过服务质量和精确的沟通使客户满意。
2.   负责解决客户提出的和服务质量、开票相关的投诉。
3.   负责终端用户,工地和维保员工的安全，并对出现的问题及时做出反应
4.   负责根据服务合同,时间限制,通力质量标准和当地的法规要求落实服务
5.   负责帮助KC3协调维保员工在招修过程中的工作安排保证招修真实性并有效降低
6.   负责执行工地检查和保养站检查
7.   负责管理第三方检查和后续行动
8.   负责从安装到维护的适当交接，并确保完成任何必要的纠正措施
9.   负责控制工地运营成本，包括但不限于免费物料、加班、报销、津贴等
10.   负责销售修理服务及收款
11.   负责配合服务销售完成相应的工作
12.   负责维保技工的工作分配、编排及日常管理，平衡维保员工的工作量
13.   负责确认维保技工的能力需求和维保员工雇用和选择流程
14.   负责维保员工的激励、沟通和能力的培养，监督维保员工绩效目标的完成

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

About the Company

KONE

Manufactures and maintains elevators, escalators, doors

KONE designs, manufactures, installs, maintains, and modernizes elevators, escalators and automatic building doors for buildings worldwide. Its products move people and goods between floors in residential, commercial, and public spaces, enabling vertical transportation and safe access. Revenue comes from selling new equipment and from long-term service contracts for ongoing maintenance and modernization, creating both upfront and recurring income. What sets KONE apart is its ability to provide end-to-end solutions and a global service network, a strong emphasis on energy efficiency and sustainable design, and a broad portfolio that covers equipment, modernization, and door systems. The company’s goal is to support urban development by delivering reliable, energy-efficient vertical transportation and access solutions that improve people flow in modern buildings.

Company size: 10,001+
Company stage: IPO
Headquarters: Espoo, Finland
Founded: 1910

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