Client Partner

We are seeking a highly strategic and execution-oriented Client Partner to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role is paired with a technical success manager and is responsible for managing the customer lifecycle post-sale, including adoption, value realization, renewal execution, and expansion opportunity identification.

The ideal candidate brings a strong ability to connect customer outcomes to commercial impact, with experience in renewal and upsell forecasting, and thrives in complex, industrial customer environments.This position is Remote. The preferred time zones are Eastern US and Central US.

Key Responsibilities

• Own a portfolio of strategic accounts, accountable for retention, renewal execution, and expansion (upsell/cross-sell) outcomes
• Build and maintain accurate renewal and expansion forecasts for your book of business, with clear visibility into risks, opportunities, and expected outcomes
• Proactively identify at-risk accounts and drive mitigation plans to ensure predictable renewal outcomes
• Develop and execute account plans that align customer objectives with measurable value and commercial growth opportunities
• Identify and progress upsell and expansion opportunities based on customer usage, outcomes, and evolving business needs
• Partner cross-functionally with Sales, Support, Product, and Delivery to drive customer outcomes and revenue retention
• Lead customer engagements (e.g., QBRs, executive reviews) that clearly articulate ROI, value realized, and future opportunity
• Maintain disciplined use of systems (e.g., Gainsight, Salesforce) to ensure data integrity, forecasting accuracy, and visibility

What You Bring

• Experience: 7+ years of experience in a software and/or hardware customer success/account management role. Bonus points for a focus on digital transformation/process optimization, or manufacturing job experience.
• Relationship building: Strong ability to collaborate with and influence executives to adopt innovative solutions while maintaining strong relationships with customers and internal stakeholders, especially Sales and Product teams.
• Tech savviness: Proven expertise in digitizing processes and implementing new technologies. Technical understanding/aptitude of machines from the Industrial manufacturing arena is a must have. Strong analytical skills, with the ability to connect customer health, usage, and business outcomes to commercial results
• Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.

We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.

The pay range for this position in Colorado, California, and New York City is $160,000 - $180,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.