Director of Product

As the Director of Product, Consumer, you will be at the forefront of guiding consumers to make the right choice with Trustpilot. The consumer product teams focus on aiding people to discover businesses they can trust and share their experience with the millions of other consumers looking to make more confident choices. 

You will lead a dedicated team of Product Managers in developing innovative product solutions that help consumers discover, choose and share experience with businesses. Your strategic vision and leadership will have an integral part in shaping Trustpilot’s approach to evolving our consumer platform to bring the most relevant reviews to users throughout their buying experience 

What you’ll be doing:

• Strategic Leadership - Develop and implement a comprehensive 3-year product strategy that aligns with Trustpilot’s vision of becoming the universal symbol of trust. Lead the consumer’s product team to innovate - helping consumers discover businesses they can trust and share their experience with millions of consumers who rely on Trustpilot 
• Consumer Engagement - Implement solutions to increase consumer awareness, engagement and retention both on the platform and off-platform with the Trustpilot brand also seen by millions of consumers across search, businesses websites and in marketing assets. 
• Global Growth - Collaborate with legal, commercial and marketing teams to understand emerging consumer trends, behaviour and needs across both new and existing markets. Lead efforts to adapt and localize consumer experiences features, ensuring that Trustpilot meets the diverse needs of users worldwide. Identify opportunities for growth by aligning Consumer innovations with market demands, particularly focusing on expanding Trustpilot’s presence and impact.
• Team Leadership - Manage and mentor a team of three Product Managers committed to Consumer product development - promoting a culture of innovation, collaboration, and accountability. Provide leadership and guidance to ensure the team is focused on delivering impactful product solutions that address consumer challenges. Equip the team with the tools, knowledge, and support needed to excel in their roles and contribute to Trustpilot’s mission.
• Data-Driven Choices - Utilize metrics, user feedback, and security incident data to guide product development decisions. Establish key performance indicators (KPIs) to measure growth against strategic priorities and continuously refine our product offerings based on data-driven insights. Lead efforts to incorporate analytics and research into the product development process to inform strategy and implementation.
• Stakeholder Engagement - Work closely with other department leaders, including Engineering, Data Science, Marketing, Legal, and Policy to ensure consumer product strategies align with company goals, regulatory requirements, and industry best practices. Represent Trustpilot’s consumer product vision in external forums, with key partners and industry stakeholders. 

Who you are:

• Proven Product Leadership experience working in a leadership role developing teams, with a significant focus on consumer products in a technology-focused company.
• Strategic Thinker with the ability to develop, influence and deliver a comprehensive consumer strategy with executive leadership. Ability to anticipate future trends and challenges in the Trust & Safety domain and craft proactive strategies.
• Consumer-Centric with a deep understanding of consumer needs and behaviours in the context of buying decisions online. Experience in designing and implementing user-centric solutions that enhance safety without compromising the user experience. Familiarity with techniques to engage and drive B2B2C flywheels is highly advantageous. 
• Collaborative Mindset with advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization. Demonstrates the ability to understand and evaluate emotions, creating a positive work environment and leading through influence with understanding and adaptability.
• Proven analytical and problem-solving skills, with previous experience using data to inform product strategy and decisions. An expert in monitoring trends, user feedback, and performance metrics to continuously improve product offerings.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field. A Master’s degree, MBA, or equivalent advanced degree is highly preferred, reflecting a strong foundation in both technical and business aspects of product management.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we’d still really like to hear from you!

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