Full-Time
Customer Success Manager III
Updated on 4/16/2024
B2B database and revenue team intelligence platform
Data & Analytics
Compensation Overview
$95,000 - $105,000Annually
+ Variable Compensation
Mid
Vancouver, WA, USA
Required Skills
Sales
Communications
Management
Salesforce
Marketing
Requirements
- 4+ years of customer success, account management, or sales experience in SaaS or similar industry
- 2+ years of experience working with Enterprise size accounts
- Broad knowledge and experience in Sales and Marketing processes and systems
- ZoomInfo Certification preferred
- General knowledge of cloud architecture as well as IT landscape a plus
- Experience with Sales and Marketing technology such as Marketo, Salesforce, etc.
- Ability to efficiently manage multiple customer projects simultaneously
- Excellent communication skills, including issue tracking, triaging and crisis management
- Experience in any of the following a plus: Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards
- Communicates with internal and external customers and all levels of management
- Effectively communicate technical information to non-technical audiences
- Delivers informative, well-organized presentations
- Understands how to communicate difficult/sensitive information tactfully
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Manages client expectations effectively
- Awesome sense of humor
Responsibilities
- Act as an extension of the customer, being a proactive advocate within ZoomInfo and the customer to accomplish defined objectives
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
- Proactively grow the breadth and depth of strategic relationships within assigned customers
- Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption
- Closely manage and nurture accounts to identify and eliminate risk of attrition
- Partner with internal ZoomInfo stakeholders to align account activities with the customer’s business case and strategy
- Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
- Ensure customers are aware of and educated on new features and releases
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
- Deliver periodic customer health-checks
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services
ZoomInfo provides a B2B database and a multiplatform operating system for revenue teams, offering intelligence, prospecting, ABM and conversion tools, candidate database and engagement tools, and data-as-a-service. The company's technologies include a GTM platform, sales intelligence, conversation intelligence, marketing intelligence, sales engagement, contact data, intent data, lead generation, and database hygiene.
Company Stage
N/A
Total Funding
$7M
Headquarters
Vancouver, Washington
Founded
2007
Growth & Insights
Headcount