Customer Success Manager III
Updated on 3/23/2024
ZoomInfo

1,001-5,000 employees

Platform providing real-time business data and insights
Company Overview
ZoomInfo, a leading go-to-market platform, offers businesses a competitive edge by providing accurate, real-time data and insights to over 35,000 companies globally, thereby enhancing efficiency and aligning sales and marketing teams. The company stands out for its strict adherence to data privacy, boasting industry-leading GDPR and CCPA compliance and multiple data security and privacy certifications. Furthermore, ZoomInfo's all-in-one platform enables businesses to identify and engage potential customers before competitors, uniting sales and marketing teams around a single source of truth and facilitating rapid scaling through task automation across all outreach channels.
Data & Analytics

Company Stage

Series A

Total Funding

$7M

Founded

2007

Headquarters

Vancouver, Washington

Growth & Insights
Headcount

6 month growth

5%

1 year growth

11%

2 year growth

39%
Locations
Vancouver, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Salesforce
Marketing
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Sales & Account Management
Strategic Account Management
Requirements
  • 4+ years of customer success, account management, or sales experience in SaaS or similar industry
  • 2+ years of experience working with Enterprise size accounts
  • ZoomInfo Certification preferred
  • General knowledge of cloud architecture as well as IT landscape a plus
  • Experience with Sales and Marketing technology such as Marketo, Salesforce, etc.
  • Ability to efficiently manage multiple customer projects simultaneously
  • Excellent communication skills, including issue tracking, triaging and crisis management
  • Experience in any of the following a plus: Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards
  • Communicates with internal and external customers and all levels of management
  • Effectively communicate technical information to non-technical audiences
  • Delivers informative, well-organized presentations
  • Understands how to communicate difficult/sensitive information tactfully
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Manages client expectations effectively
  • Awesome sense of humor
Responsibilities
  • Act as an extension of the customer, being a proactive advocate within ZoomInfo and the customer to accomplish defined objectives
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
  • Proactively grow the breadth and depth of strategic relationships within assigned customers
  • Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption
  • Closely manage and nurture accounts to identify and eliminate risk of attrition
  • Partner with internal ZoomInfo stakeholders to align account activities with the customer’s business case and strategy
  • Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
  • Ensure customers are aware of and educated on new features and releases
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
  • Deliver periodic customer health-checks
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services