Full-Time

Sr. Product Manager-Account & Billing

Posted on 5/24/2024

Toast

Toast

5,001-10,000 employees

Cloud-based restaurant management software platform

Consumer Software
Hardware

Senior

Cambridge, MA, USA

Required Skills
Market Research
Requirements
  • Prior product experience working on a platform team.
  • Demonstrated experience taking team strategy into account when making roadmap decisions and effectively communicating those strategic ties to more junior team members.
  • Proven ability to make a meaningful impact on the product strategy through day-to-day product execution and your contributions to the roadmap.
  • Strength in effectively making adjustments to direction or process to maximize impact for the customer and Toast, and owning those outcomes.
  • Excellent ability to utilize data to anticipate and design products.
  • A proven track record of solving amorphous problems, listening to and organizing large amounts of information into a coherent plan forward, and handling difficult prioritizations.
  • Experience working on billing experiences prior.
Responsibilities
  • Work with the Director of Product Management to create a well-thought-out product vision and strategy for the Account space.
  • Mentor peers in the customer experience space.
  • Understand the business needs and strategy and build a product-specific vision and strategy, including helping set North Stars and Key Levers for the domain and outline your product’s roadmap.
  • Own and manage account products, create product specs, review business analysis for prioritization, product performance metrics.
  • Collaborate with Business Systems teams (BTT) to develop a future of billing that meets customer and business needs.
  • Perform market research and competitive analysis to understand best-in-class processes for billing and account management.

Toast offers an ideal work environment for individuals passionate about enhancing the hospitality industry through technological solutions. As a leading provider of restaurant-specific cloud-based solutions, the company excels in delivering robust software and hardware systems designed to streamline operations for maximum efficiency and impact. Working at this company means engaging in a dynamic, growing industry while contributing to a suite of products that help restaurants evolve and thrive in the digital age.

Company Stage

Series F

Total Funding

$1.2B

Headquarters

Boston, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

3%

1 year growth

14%

2 year growth

57%

Benefits

Peer Nominated Toastie Awards

Professional Development Reimbursement Program

Sabbatical

Unlimited Vacation & Flexible Work Hours

Medical, Dental, & Vision Coverage + Wellness Stipend

Commitment to Employee Wellness