Global Head of Portfolio Performance
About the job
- Ability to manage the end-to-end credit lifecycle, including credit assessment, onboarding, repayment, collections, and recovery in accordance with company policies and investor standards.
- Ability to establish, refine, and implement credit risk management frameworks, including credit scoring, approval protocols, limits, and collections standards.
- Experience developing and improving delinquency and repayment models, identifying early warning signs and trends, and translating credit insights into operational changes, pay plan structures, or product and sales process refinements.
- Ability to monitor credit health across country portfolios, identify underperforming markets, sales agents, and customer segments, and lead interventions to improve collection rates and reduce delinquency.
- Ability to analyze credit performance, creditworthiness, repayment behavior, and macroeconomic factors affecting customers' ability to pay.
- Experience developing and maintaining portfolio risk dashboards, including PAR, default, and ECL metrics, for management and investor reporting.
- Ability to develop risk mitigation strategies, including improved customer vetting, data verification, and enhanced pay plan designs.
- Experience designing and executing recovery and collections frameworks, including strategies for call center and field-based operations, repossessions, settlements, and customer win-back initiatives.
- Ability to create segmented collection strategies tailored to customer demographics and payment behavior, balancing empathy and enforcement.
- Ability to establish standardized policies, SOPs, scripts, and incentive systems for responsible and effective collections.
- Experience leading field audits to verify customer authenticity, sales quality, and compliance with credit processes, including post-sale audits and customer revisits.
- Ability to use data analytics tools, including Power BI, SQL, and Excel.
- Ability to provide data-backed updates to senior leadership, investors, and the Board on portfolio health, delinquency risk, and recovery progress.
- Ability to collaborate with Finance, Sales, Commercial, Customer Experience, and other cross-functional teams to resolve repayment-related operational or product issues.
- Ability to lead and mentor a multidisciplinary team spanning Customer Experience, collections, auditors, and analysts, and set performance targets for repayment, delinquency reduction, and recovery efficiency.
- Own the end-to-end credit lifecycle, from credit assessment and onboarding through repayment, collections, and recovery, ensuring adherence to company policies and investor standards.
- Own portfolio strategy and align commercial, Customer Experience, finance, and strategy teams to balance portfolio growth with credit quality.
- Lead data-driven reporting and proactively mitigate risks to investor returns.
- Translate credit insights into operational adjustments, new pay plan structures, or product and sales process refinements that improve repayment outcomes.
- Monitor credit health across country portfolios and identify underperforming markets, sales agents, or customer segments.
- Lead targeted portfolio interventions, including repayment campaigns, training, restructuring, and process audits, to improve collection rates and reduce delinquency.
- Improve portfolio management to reduce write-offs and optimize debt recovery in alignment with commercial and finance targets.
- Partner with regional and country teams to promote consistent performance discipline and accountability.
- Recommend and implement risk mitigation strategies, including customer vetting, data verification, and enhanced pay plan designs.
- Manage call center and field-based collection operations, including repossessions, settlements, and customer win-back initiatives.
- Ensure standardized policies, SOPs, scripts, and incentive systems support responsible and effective collections.
- Lead a team of field auditors to verify customer authenticity, sales quality, and compliance with credit processes.
- Implement post-sale audits and customer revisits to detect fraudulent or poor-quality sales, and recommend corrective actions.
- Work with Commercial and Customer Experience teams to address sales and service issues that affect repayment behavior.
- Manage a team of credit and data analysts to generate actionable insights on repayment trends, delinquency patterns, and customer risk profiles.
- Use data analytics tools, including Power BI, SQL, and Excel, to improve visibility and data-driven decision-making across the organization.
- Provide regular data-backed updates to senior leadership, investors, and the Board on portfolio health, delinquency risk, and recovery progress.
- Build collaboration with Finance, Sales, and Commercial teams to ensure operational alignment.
- Lead quarterly portfolio reviews with country and regional leadership teams to assess credit quality, repayment progress, and intervention outcomes.
- Lead and mentor a multidisciplinary team spanning Customer Experience, collections, auditors, and analysts, fostering accountability and ownership.
- Set clear performance targets for repayment, delinquency reduction, and recovery efficiency.
- Build a culture of integrity, precision, and proactive problem-solving within the credit organization.
About the company
BURN Manufacturing designs and manufactures clean-burning cookstoves in Kenya for the mass market across sub-Saharan Africa, with products sold in 13 countries. The stoves use biomass or electricity and burn fuel more efficiently and with lower emissions than traditional methods. The company earns money by selling carbon credits generated from reduced emissions, which helps subsidize stove costs for low-income households. Its goal is to expand distribution and reduce carbon emissions by delivering affordable, high-quality cooking solutions through a carbon-financed, last-mile distribution model.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$48.5M
Headquarters
Vashon, Washington
Founded
2010
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Simplify's Take
What believers are saying
- TDB Group's $80 million 2025 package funds 430,000 households across Mozambique, DRC, and Zambia.
- BURN's 2026 Newcastle? No, Malawi launch and Nigeria factory output show expanding capacity quickly.
- Calyx Global rated BURN's Kenyan project AA on March 2, 2026, boosting credibility.
What critics are saying
- BURN depends on host-country authorizations; Nigeria and DRC approvals took months in 2026.
- Carbon-credit demand is policy-sensitive; CORSIA rules and buyer scrutiny can delay revenue.
- If Article 6 or CORSIA access stalls, BURN loses subsidy funding for stove sales.
What makes BURN MANUFACTURING unique
- BURN secured Article 6 authorizations in Nigeria, DRC, Tanzania, and Ghana during 2026.
- BURN combines local manufacturing with IoT monitoring, enabling traceable carbon-credit generation and sales.
- BURN's Malawi factory and Kano plant anchor continent-scale production near end users.
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1%Ending 2025 on a high: Verra joins Gold Standard in approving Oka as CORSIA policy provider. Dec 19, 2025 As 2025 draws to a close, Oka is making meaningful momentum across sales, partnerships, and underwriting capacity. Read the highlights and find out what's in store for early 2026. Registry approvals: Oka is now embedded in CORSIA I'm thrilled to close out 2025 with news that translates into material tailwinds for Oka as Carbon Insurance Company step into 2026. Today, global carbon registry Verra approved Oka's Corresponding Adjustment Protect (CAP) as an official policy for credits traded under the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA). The Verra announcement comes two months after fellow registry Gold Standard approved CAP, making it one of the few policies available to developers seeking access to the (world's first) global and mandatory private-sector offsetting scheme. This latest update formalises insurance (and CAP, specifically) as part of the regulatory infrastructure. The policy - now procurement requirement - provides developers with a clearer and faster route to market, while also supporting airlines planning forward purchases before mandatory offsetting enters effect in 2027. Since inception, Oka has designed risk solutions to help the carbon market scale with integrity. This latest milestone supports that ambition directly: * Backed by an approved policy, developers can access the market without delay, injecting much-needed credit supply and returning material commercial benefits. * International airline buyers gain assurance on credit validity and regulatory compliance: a baseline risk-management standard in other mature markets. * By unlocking supply and facilitating early contracting, insurance boosts confidence in the world-first global private sector offsetting scheme - setting an important precedent for climate action. With nearly 50m credits in the CORSIA pipeline, this milestone is just the beginning. With registry approvals in place, Oka has gained fast traction with early movers. Since October, Carbon Insurance Company has been working with a number of leading developers applying for CORSIA tags - just this week, BURN Cookstoves unveiled the first CORSIA credits tagged through CAP. CORSIA stole the headlines this quarter, but CAP is not the only policy making market inroads - and firsts. This quarter, Carbon Insurance Company announced two further partnerships: with Argentinian exchange BACX on insured exchange-traded carbon credits; and with trading platform 1089 on insurance-backed Advanced Fuels Credits. Each is an industry 'first' and brings Carbon Insurance Company closer to establishing embedded insurance as an industry standard, validating Oka's starting thesis that every carbon credit must ultimately carry cover. Together, these partnerships demonstrate how insurance can unlock high-quality supply and lower-friction routes to capital for developers. Building on recent foundations, its 2026 focus will be to scale distribution reach and underwriting capacity. Carbon markets are finally converging: compliance dovetailing with voluntary; local initiatives feeding into national policy and international interoperability. Thanks to the commitment of its team and partners, Oka is concurrently cementing its position as a leading player in the fast-moving global ecosystem. To that end, my focus for next quarter will be boots-on-ground engagement, as I visit and meet with policymakers and developers across its key markets in Asia (January), the Middle East (February), and Africa (March). Expect further partner announcements as pipelines continue to convert to signed placement; additional registry approvals as assessment processes come to a close; and new product and policy innovations as Carbon Insurance Company accelerate progress towards Oka's founding mission.
Kenya's BURN has secured $80 million from TDB Group to expand its clean cookstove operations in Mozambique, DRC, and Zambia, targeting 430,000 households. The investment will subsidize customers in exchange for future carbon credits. BURN's IoT-enabled stoves aim to reduce emissions and indoor air pollution, impacting over 2.1 million people and preventing 3 million tonnes of CO₂ emissions. The funding supports BURN's growth across Africa, enhancing energy access.
Kenya-based BURN has secured a Sh10.4 billion financing package from the Trade and Development Bank (TDB) Group to expand clean cooking solutions in Mozambique, DRC, and Zambia. The funds will help supply clean cookstoves to 430,000 households, benefiting over 2.1 million people and reducing 3 million tonnes of CO₂ emissions. The project uses future carbon credits to subsidize stove costs, aligning with TDB's ASCENT Platform and Mission 300 goal.
Burn Manufacturing, a Nairobi-based climate tech firm, has secured $80 million in funding to expand its clean cooking operations in Zambia, DRC, and Mozambique. The investment, comprising debt and performance-based grants, was facilitated by the Trade and Development Bank Group and supported by the World Bank's ASCENT program. This funding will help distribute Burn's IoT-enabled cookstoves to over 429,000 households, contributing to the Mission 300 initiative to connect 300 million Africans to electricity by 2030.
The International Islamic Trade Finance Corporation (ITFC) and the Trade Development Fund (TDFD) have joined forces with the Oil Sustainability Program (OSP) and BURN Manufacturing to roll out a clean cooking initiative aimed at transforming household energy use in Nigeria.