Patient Financial Services Representative
About the job
- A high school diploma is required, with some college accounting courses or other field-related continuing education.
- Knowledge of electronic billing systems is required; Quadex is preferred.
- At least three years of experience in a healthcare accounts receivable setting is required.
- Customer service, interpersonal, and communication skills are required.
- Knowledge of medical billing and collection practices is required.
- Knowledge of business office procedures is required.
- Knowledge of basic medical coding and third-party operating procedures and practices is required.
- Ability to establish and maintain effective working relationships with patients, employees, and the public is required.
- Prepare and send monthly claims to payers for dialysis services rendered at CDC clinics through an electronic billing system.
- Analyze accounts receivable to ensure timely payment for billed claims, including root cause analysis, contacting payers by phone or written/electronic status inquiries, and ensuring patient responsibility is identified properly and on time.
- Follow and report the status of delinquent patient accounts to the Director of Revenue Cycle, Manager of Revenue Cycle, and Chief Financial Officer.
- Work on revenue collection projects and duties as assigned.
About the company
Centers for Dialysis Care provides dialysis services across Northeast Ohio through in-center facilities, supported by nephrologists and dialysis nurses who operate dialysis machines and monitoring equipment for patients with kidney failure. It also offers research, education, and an arts and music therapy program to address psycho-social needs during dialysis, integrating related services with clinical care. As an independent regional provider, it emphasizes a broad range of services and community-focused care rather than a hospital-based model. Its goal is to lead in kidney disease treatment by delivering comprehensive dialysis care, advancing research and education, and improving patient well-being through added therapies and technology.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Shaker Heights, Ohio
Founded
2012
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Simplify's Take
What believers are saying
- Fitch affirmed BBB- in June 2026, citing improving cash flow and lower operating pressure.
- CDC celebrated 50 years in 2026, reinforcing referral relationships and community brand.
- Recent Rockwell Medical 3-year agreement suggests ongoing treatment demand and vendor confidence.
What critics are saying
- March 2026 network breach exposed data for about 8,000 people, inviting lawsuits and churn.
- Rockwell supply agreement signals procurement dependence on external vendors, tightening cost pressure in 2026.
- Medicare reimbursement changes hit dialysis margins quickly; one payment-shift shock can crush a nonprofit provider.
What makes Centers for Dialysis Care unique
- Largest outpatient dialysis provider in Northeast Ohio, serving 1,500 patients across 25 settings.
- Nonprofit regional operator since 1974, with deep nephrologist relationships and local trust.
- Offers in-center dialysis plus home dialysis training and support, broadening care pathways.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Paid Vacation
- Tuition Reimbursement
- Professional Development Budget