Retail Store Manager

Job Purpose

The Store Manager is responsible for achieving sales target and enhancing profitability through the efficient management of staff, product and operating expenses.

The Store Manager position includes, but is not limited, to the following major accountabilities:

Store Performance and Analysis

• Meets and exceeds sales plans set for the store within defined budgets.
• Understands, collects and analyzes KPI’s constantly working to excel them.
• Analyses and facilitates trends to facilitate planning.

Customer Service 

• Applies and oversees adherence of the store team to the 4 mandatory selling standards, with each and every customer.
• Applies and oversees that the store team applies every step of selling process proposed by Training Manager, exploiting every customer opportunity.
• Uses up-to-date technical product knowledge to generate sales.
• Actively builds customer loyalty encouraging personal trade.
• Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile.
• Exceeds the company target Mystery Shopping results (75%). 
• Reflects the values of the brand and demonstrates passion for the brand.

Human Resources Management

• In cooperation with the Retail Manager, attracts and recruits high caliber and talented staff.
• Develops team spirit, creates a customer focused team, build a team with complementary strengths.
• Trains, coaches, develops, and motivates to retain staff.
• Measures staff performance and controls disciplinary, capability and attendance procedures.
• Schedules staff efficiently in compliance with payroll budget using skills and specialties most appropriately in the best interest of the store.
• Implements and follows HR procedures and policies and send timely and precise info for payroll process.
• Keeps tracks and communicates training progress using the training tracking form.

Stock management

• Manages stock levels and makes key decisions about stock control.
• Ensures correct pricing of products displayed on the shop floor.
• Minimizes losses to achieve the company shrinkage target.
• Inputs and plans all stock movement and coordinates with the central retail team.

(FP: Adherence and upkeep of set store profile, FOS: input with RM about stock profile)

Operations

• Oversees strong compliance with and adherence to each company operational policy and procedure (cash and banking, opening and closing, health and safety, etc.).
• Oversees strong compliance of company operational policy with local legislation.
• If applicable, observes specific local requirements relating to the trading environment.
• Maintains all required paperwork meeting the required deadlines.
• Maintains permanent store cleanliness and appearance to offer a customer friendly environment.
• Ensures that repairs are handled in a professional way with precise follow-up.
• Initiates changes to improve the business.

Merchandising, Marketing & Promotions

• Maintains store and window presentation and visual merchandising in accordance with defined standards. 
• Ensures thorough preparation and implementation of promotions and correct use of promotional POS materials.
• Makes suggestions on VM to adapt to local customer profile.
• Maximizes all local marketing opportunities.
• Ensures PR and protection of company image.

Communication

• Communicates in a clear, concise and understandable manner and listens to others in national language and in English.
• Updates colleagues on business performance, new initiatives and other pertinent issues.
• Keeps abreast of local and new market trends in the retail industry, of customer preferences and monitors local competition and shares this info and makes recommendations to management.
• Oversees compliance with all company policies and standards.
• Complies with personnel dress code and grooming in line with company policy.
• Communicates info from local/centre mgt to Samsonite mgt team.
• Acts as an Ambassador of the Company and of the Company ‘s Brands.

Security

• Ensure the safe is locked and secure at all times.
• Ensure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions.
• To ensure that any security issues are acted upon where possible and reported to Management.
• Work with Retail Manager to identify and address any all issues with regard to external and internal losses.
• To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. 

House Keeping

• Maintain high standards within the branch.
• Ensure that cleaning is carried out daily and look after all fixture fittings and stock.
• Ensure all equipment is maintained to required standards.

Attendance

• To report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time.
• If absent or late, to contact the Retail Manager at the earliest opportunity to allow for any alternative arrangements to be made.
• To attend training courses as directed by Retail Manager, arriving at the training venue in a timely manner.

Appearance

• Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
• Ensure that your team meets the dress code and appropriately represents the Company at all times.
• To ensure a copy of the dress policy is discussed and hand delivered to each employee.

Health & Safety

• Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
• Check First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards.

Additional Responsibilities

• To perform duties of a similar nature as required and directed by Management.

Reporting line

• TheStore Manager is reporting to the Retail Manager.

Skills required:

• Constant standing, bending, frequent lifting of luggage up to 15 kilos
• Computer literate
• Previous experience in retail
• Ability to work under pressure
• Team player and motivator 
• Management skills
• Target driven
• Planning skills 
• Brand sensibility
• Good command of English
• Flexibility
• Travel required twice a year at least.