LIMS & IT Support Technician

Job Description

Position Summary

The LIMS & IT Support Technician provides first-line technical support for laboratory staff and laboratory computer systems. The role focuses on troubleshooting computer hardware, software, user accounts, printers, scanners, remote access, and laboratory workstations while assisting with the administration and continuous improvement of the laboratory information management system (LabPlus).

This position acts as the bridge between laboratory operations, IT, and Application Support to ensure efficient operation of laboratory systems and minimize downtime.

The successful candidate will be technically strong, highly organized, service-oriented, and capable of learning laboratory-specific workflows and software configurations.

Primary Responsibilities

IT Support

• Troubleshoot Windows workstation issues.
• Configure and deploy computers, printers, scanners, and peripherals.
• Install and update software.
• Troubleshoot Microsoft Office issues.
• Resolve account access problems.
• Assist with password, credential, and MFA issues.
• Troubleshoot Remote Desktop (RDP) and remote-access issues.
• Coordinate hardware repairs and replacements.
• Support laboratory instrument computers.
• Maintain inventory of laboratory computers and peripherals.
• Escalate infrastructure-related issues to IT and track progress through resolution.
• Maintain support documentation and standard operating procedures.

Examples

• User cannot access LabPlus.
• Printer needs installation or troubleshooting.
• Instrument computer disconnected from network.
• Scanner no longer imports COCs.
• Excel or Office activation problem.
• MFA or authenticator setup issue.
• Remote desktop not connecting.

Secondary Responsibilities

Laboratory Systems Administration

• Assist with both LIMS administration.
• Create and maintain:
  • Packages: Parameters / Super Parameters / Options
  • Regulatory Guidelines *
• Assist with transfer-file testing and validation.
• Participate in LabPlus User Acceptance Testing (UAT).
• Assist validating bug fixes and software enhancements.
• Assist with troubleshooting result transfers and reporting issues.

Examples

• Create a new sewer bylaw guideline.
• Add new subcontract parameters.
• Test a new LabPlus release before production deployment.
• Verify transfer-file changes.
• Reproduce and document LabPlus defects

Qualifications

Required

• Diploma or Degree in:
  • Information Technology
  • Computer Systems Technology
  • Computer Science
  • Engineering Technology
  • or equivalent experience
• Strong Windows troubleshooting skills.
• Experience supporting users in a Microsoft environment.
• Experience installing and configuring:
  • Printers
  • Scanners
  • Network devices
  • Desktop software
• Excellent problem-solving skills.
• Strong attention to detail.

Preferred

• Experience with:
  • Laboratory Information Management Systems (LIMS)
  • SQL
  • Excel / VBA
  • Power Automate
  • Power BI
• Experience in:
  • Environmental laboratories
  • Manufacturing
  • Quality systems
  • Regulated environments

Ideal Candidate

You are:

• A strong troubleshooter
• Comfortable figuring things out independently
• Detail-oriented
• Able to follow procedures accurately
• Interested in technology and process improvement
• Comfortable working with both laboratory staff and technical teams
• Interested in growing into a laboratory systems administrator role

Additional Information

Disclaimer: Salary information posted on sites other than the official careers page does not reflect the organization’s compensation and may represent estimated ranges provided by third-party job boards. The organization offers competitive wages and a comprehensive total rewards package, which will be discussed during the interview process.

At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.ca

We thank all applicants within commuting distance of Ottawa, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

This posting is supported by AI technology to assist in screening candidates and resumes. 

This posting is for a current vacancy and the successful candidate will start as soon as possible.

NO AGENCIES, CALLS OR EMAILS PLEASE

Compensation: 55000 to 65000 (CAD) (YEARLY)