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Sutherland

Global BPO providing customer lifecycle management

Project Manager - Software Solutions Implementation

Project ManagementPosted on Oct 30
Full-timeBogotá, Bogota, ColombiaNo salary listed

About the Job

Requirements

  • Minimum of 5 years of current, proven experience as a project manager leading teams and managing people in a matrix environment.
  • Experience with international clients is required.
  • Experience working as a project manager for a consulting or software organization, or similar organization, delivering solutions to external clients.
  • Experience managing the full software development life cycle as a project manager, including discovery, design, and development of custom solutions.
  • Proven ability to manage complex and dynamic projects for external customers.
  • Proven ability to manage large and simultaneous projects.
  • Proven experience managing information technology and software delivery projects.
  • Proven ability to form strong customer relationships.
  • Proven ability to span business and technical issues.
  • Ability and willingness to work in a highly dynamic environment.
  • Ability to work in a global collaborative team environment.
  • Strong business acumen and orientation.
  • Revenue forecast management.
  • Budget management.
  • Bachelor's or master's degree in systems engineering or a related field.
  • Proficient communication skills in English.

Responsibilities

  • Manage a project or program of projects end to end, including scope, time, cost, quality, human resources/personnel, communications, risk, and internal and external stakeholder management.
  • Manage all project phases: initiation, planning, execution, monitoring and control, and closing.
  • Use project management methodologies, processes, tools, techniques, and templates; define project tasks, prepare project plans, and monitor, manage, and communicate project progress.
  • Manage project scope and scope changes; manage and motivate the project team and provide feedback regarding their performance.
  • Serve as the single point of contact for assigned projects and represent customers or the business unit in internal and external customer forums through effective communication.
  • Act as a trusted adviser to assigned clients and assist with developing roadmaps and other long-range plans for leveraging solutions and maximizing return on investment.
  • Proactively manage issues, provide stakeholders with visibility into issues and resolutions, and escalate internally as needed.
  • Report project status accurately to internal and external stakeholders at the agreed frequency.
  • Manage project-related revenue and revenue forecasts, and keep management systems updated to reflect revenue forecasting.
  • Measure delivery quality and efficiency; provide feedback on lessons learned and suggestions for future improvements; contribute to project management methodology improvements; and assess project results.
  • Participate in the broader project management community to increase project management efficiency through contribution, learning, and collaboration.

Desired Qualifications

  • Project Management Professional certification.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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