Full-Time

Product Support Agent

Posted on 5/3/2024

Contentsquare

Contentsquare

1,001-5,000 employees

AI-powered digital experience optimization platform

AI & Machine Learning
Data & Analytics

Entry

London, UK

Required Skills
Sales
Communications
Marketing
Requirements
  • 2+ years of experience in a customer-facing role and/or troubleshooting environment - ideally SaaS or technology
  • Solid understanding of HTML, CSS, and JavaScript, along with APIs, websites, and browser-based tools
  • Great tone of voice and ability to explain concepts clearly over written communication
  • Natural problem-solving skills
  • Desire to work in a respectful and collaborative work environment
  • Full professional proficiency in English
Responsibilities
  • Provide first-line diagnostic/troubleshooting support to answer customer questions
  • Answer internal queries from Sales and Success teams about product capabilities and customer issues
  • Gather and analyze information, evaluate impacts, and resolve or escalate issues
  • Manage customer expectations around resolutions and timelines
  • Act as a customer-facing subject matter expert
  • Create internal processes to improve response times and engagement
  • Create help center content including writing, updating articles, and creating visual content
  • Collaborate with other departments like Product, Legal, Marketing, Customer Success, and Sales

Contentsquare offers a Digital Experience Platform (DXP) powered by AI to provide real-time insights into customer behaviors and feelings, enabling businesses to optimize their digital experiences and drive growth. The platform utilizes powerful artificial intelligence technologies to surface opportunities and issues, while prioritizing security, privacy, and accessibility to build customer trust.

Company Stage

Series F

Total Funding

$2.2B

Headquarters

Paris, France

Founded

2012

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-5%

2 year growth

2%

Benefits

Opportunities for personal growth and career development

Competitive salaries

Generous health and retirement benefits

Excellent family care

Paid time off and flexible policies

Fun and ambitious work environment

INACTIVE