Inside Sales Specialist

The Inside Sales Specialist is responsible for managing customer contract renewals, software subscriptions, and lifecycle service agreements within Emerson’s Systems & Software business. This role supports the complete quote-to-order process, drives customer retention, and works closely with customers and internal teams to ensure accurate and timely contract execution.

In This Role, Your Responsibilities Will Be:

• Manage a portfolio of customer accounts and support contract renewal activities across Emerson Systems & Software solutions.
• Own the end-to-end quote-to-order process, including quotation preparation, contract administration, order processing, and follow-up activities.
• Proactively monitor upcoming contract expirations and ensure renewals are completed within established timelines.
• Engage customers to support maintenance agreement, subscription, and lifecycle service renewals.
• Coordinate with internal stakeholders including Sales, Customer Care, Factories, Licensing Teams, Finance, Legal, and Operations to ensure successful execution of customer orders.
• Analyze customer requirements and contract details to prepare accurate commercial offers.
• Support pricing discussions and identify opportunities to improve renewal success and customer retention.
• Maintain accurate customer and contract information within the company's business systems and tools.
• Track portfolio performance against key business objectives including renewal rates, customer retention, and recurring revenue targets.
• Contribute to process improvement and automation initiatives that enhance operational efficiency and customer experience.

Who You Are:

You consistently take ownership of your work and proactively identify opportunities to improve outcomes. You are comfortable working in a fast-paced environment with multiple priorities and understand the importance of meeting deadlines. You communicate effectively with a wide range of stakeholders, build collaborative relationships, and approach challenges with a solution-oriented mindset.

For This Role, You Will Need:

• University degree.
• Professional experience providing  sales support, inside sales, customer service, contract administration, commercial operations, or a similar customer-facing business function.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills.
• Strong analytical thinking and attention to detail.
• Ability to work independently while collaborating effectively within a global team environment.
• Proficiency in English, both written and verbal.
• Good working knowledge of Microsoft Office applications.

Preferred Qualifications That Set You Apart:

• Experience in Inside Sales, Customer Success, Contract Renewals, Commercial Operations, Sales Operations, or Order Management environments.
• Experience working with software subscriptions, maintenance agreements, service contracts, or recurring revenue business models.
• Knowledge of ERP and CRM systems such as Oracle, Salesforce, or similar business platforms.
• Advanced Microsoft Excel skills.
• Additional European language skills such as Russian, German, or Italian.
• Experience working in a multinational or matrix organization.

Our Culture & Commitment to You:

At Emerson, we are committed to fostering an inclusive workplace where every employee feels valued, respected, and empowered to contribute. You will join a collaborative and international environment that encourages continuous learning, professional development, innovation, and knowledge sharing. We provide structured onboarding, coaching, and opportunities to participate in meaningful business initiatives that support both individual growth and organizational success. Together, we strive to create positive outcomes for our customers, colleagues, and communities while building a workplace where diverse perspectives drive better decisions and stronger results.