Rooms Management Trainee
No salary listed
Entry
Bachelor's
Montreux, Switzerland
In Person
Food Service & HospitalityHotel Guest Services
About the job
Requirements
- Be a graduate of a recognized hotel school or university within the past two years.
- Have at least one year of experience in Rooms.
- Have at least six months of supervisory experience.
- Be proficient in spoken and written French and English.
- Hold a valid Swiss driver's license.
- Have flexibility, adaptability, and stress tolerance.
- Have strong communication skills.
- Be oriented toward teamwork and customer service.
- Have attention to detail and organizational skills.
- Be comfortable giving presentations.
- Demonstrate leadership.
Responsibilities
- Provide consistently professional and personable service, and model and apply the technical and emotional LQA standards.
- Maintain service quality, discretion, and honesty; comply with hygiene, health, safety, departmental, and service policies and procedures; and complete other assigned duties.
- Inspect guest rooms against hotel standards; coordinate guest requests, reception requests, priorities, and room-status updates; and inspect floors, offices, storerooms, and equipment.
- Check VIP arrivals and stayover rooms in coordination with floor supervisors, relay information between room attendants and management, track team progress, and communicate corrective actions when inspections identify deviations from standards.
- Contribute to continuous quality improvement by proposing improvements, convey information needed for department operations, acknowledge the instruction book and meeting report, and supervise, document, and participate in guest relocations.
- Welcome guests and process check-ins and check-outs according to chain standards; resolve guest issues promptly, document them, and notify the appropriate departments.
- Promote hotel restaurants, bars, and spa; inform guests about hotel facilities; assign rooms according to guest profiles and preferences; promote the loyalty programme; follow up on complaints; and offer additional equipment and services.
- Create internal communications called sparkles.
- Welcome guests and handle their requests at night, answer guest telephone calls, make reservations, and operate the telephone switchboard and fire-emergency switchboard.
- Apply safety procedures during critical situations, including staying calm, raising the alarm when possible, observing and reporting details, and protecting the scene until police arrive.
- Arrange guest wake-up calls, conduct hotel security rounds, manage access opening and closing and lighting, and prepare guest files on arrival.
- Bill guests using information provided by hotel outlets, prepare daily statistical and accounting reports, and send the accounting department the information needed to issue invoices.
- Provide room service and housekeeping support at night; handle guest requests for technical assistance and additional items; drive and park guest vehicles; process payments and currency exchanges; and complete and verify daily closing operations.
- Welcome guests and respond to Front Office requests; resolve and report guest issues; perform Front Office tasks and some night-shift tasks; inspect VIP rooms for technical condition, amenities, and special requests; and announce VIP arrivals internally.
- Cover selected evening and weekend Duty shifts according to the schedule; communicate incidents involving guests and colleagues and actions taken; and inspect front-of-house, back-of-house, and exterior areas for cleanliness, lighting, music, safety, grooming, and standards.
- Represent and manage the ALL loyalty programme; prepare a newsletter every two months; and update notes and guest profiles.
- Supervise Front Office and lodge tasks, address staff conduct, grooming, and conflicts, participate in training Front Office and Concierge colleagues, and train in first aid.
Desired Qualifications
- Experience in a four- or five-star hotel is an asset.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget