Technical Writer

About KX
KX software powers the time-aware data-driven decisions that enable fast-moving companies to outpace competitors, realizing the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost-effectively.

KX is essential to the operations of the world's top investment banks, aerospace and defence, high-tech manufacturing, healthcare and life sciences, automotive and fleet telematics organizations. The company has established offices and a robust customer base across North America, Europe, and Asia Pacific.

Overview Of The Role
KX is hiring a Technical Writer to join our Documentation team, take ownership of specific doc sets, and contribute to our overall docs strategy and content engineering projects.
This is an exciting time for KX documentation and technical content. Solid foundations underpin ambitious projects to improve the documentation user experience, from internal workflows to the external website and overall product experience.
You’ll work in an AI-enabled environment where you can use AI to learn quickly, accelerate drafts, support meaningful reviews, and validate content and code samples. You still lead the outcome, creating content that is clear, accurate, and delivers what our readers need most.
You’ll join a talented but small docs team, where you can contribute to a variety of projects and support a knowledgeable Engineering group who really care about great documentation.
Take a look at our products and docs, tell us what you think, and share some writing samples or GitHub contributions.

Location & Workplace Type
Hybrid working model based out of London, Belfast, Newry, Budapest or Dublin.

Responsibilities

Key Responsibilities

• Own documentation for specific products, and lead and support development teams toward shared content goals
• Get hands-on: try our products, explore new features, and put yourself in the position of a user
• Partner with other writers and colleagues to ensure quality and consistency while building a top-class docs user experience
• Contribute directly to our Git-based docs workflows using Markdown, merge/pull requests, and SME/peer reviews
• Use AI tools and skills to accelerate research, drafting, and reviews, while validating technical accuracy before publishing
• Collaborate with Engineering, Product, and Support teams to ensure documentation effectively supports user goals

Requirements

Skills

• Technical aptitude: you’re comfortable navigating technical systems and talking to engineers
• Hands-on approach: you test things yourself and troubleshoot when things don’t work as expected
• Independent problem-solving: you’re curious about how things work, comfortable investigating systems, and good at simplifying complexity
• Docs-as-Code: you’re comfortable using Git and Markdown to revise, build, and troubleshoot documentation within a fast-paced SDLC
• Proactive communication: you’re confident working transparently with developers and product managers, while aligning with writers on structure, style, and information architecture
• Adaptability: you embrace change, learn new tools and approaches quickly, and are willing to rethink established ways of working

Essential Experience

• 3+ years working as a technical writer in a SaaS or developer-focused environment, with writing samples or GitHub profile contributions
• Experience working with Git and Markdown in a docs-as-code workflow

Preferred Qualifications

• AI-fluency: you’ve started using generative AI tools to accelerate technical understanding and content development. You also understand their limits and validate everything
• Bonus: experience working with database products or complex cloud-native systems

Benefits

Why Choose KX
Data Driven: We lead with instinct and follow fact.
Naturally Curious: We lean in, listen and learn fast.
All In: We take ownership, take on challenges and give it our all.

Benefits

• Competitive Salary
• Individually tailored training and skills development
• Private healthcare package and Employee Assistance Programme
• Enhanced maternity and paternity package
• Wellness Days and Volunteer Days