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Wave Mobile

Mobile money platform with free basics

Premium Cash Assistant

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeFreetown, Sierra Leone

About the Job

Requirements

  • At least 2 years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.
  • A bachelor's degree in Finance, Economics, Mathematics, or an equivalent field.
  • Strong proficiency in English.
  • Previous experience in front-office customer service or the banking sector.
  • Vigilance, attention to detail, and strong integrity.

Responsibilities

  • Serve as the first point of contact for customers and agents.
  • Help nearby agents with liquidity needs, including deposits and withdrawals.
  • Support agent and client needs by explaining Wave's offering, account opening, system operations, the app, and physical cards.
  • Maintain daily reconciliation of premium points.
  • Ensure cash management transactions are correctly recorded in the treasury system.
  • Request sufficient funds promptly to ensure rebalancing with agents and clients.
  • Report discrepancies or challenges to the Premium Cash Officer.
  • Report fake bills to leadership.

Desired Qualifications

  • Knowledge of Wave products is an added value.
  • Speaking a local language is an added advantage.

About the Company

Wave Mobile

Mobile money platform with free basics

Wave is a digital finance platform in Africa that offers free basic mobile money services, including deposits, withdrawals, and bill payments, targeting underserved populations without traditional banking access. The product is a mobile app that users can load with funds and use for everyday transactions; services are free at the point of use, with revenue coming from partnerships and value-added services. Wave differentiates itself by removing transaction fees to build a large user base and by focusing on financial inclusion across rural and remote areas, leveraging its founders’ remittance background (Sendwave) to expand reach. The company aims to build life-changing financial infrastructure to lift people out of poverty and to replicate the growth and impact mobile money has had in places like Kenya, all while operating with a fully remote, transparent, and skill-based compensation model.

Company size
5,001-10,000
Company stage
Debt Financing
Total funding
$446.1M
Headquarters
Dakar, Senegal
Founded
2017

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