Customer Success Director
Updated on 2/2/2024
Cognite

501-1,000 employees

Cognite Data Fusion contextually enriches IT and OT data.
Company Overview
Cognite is on a mission to power a high-tech, sustainable, and profitable industrial future.
AI & Machine Learning
Industrial & Manufacturing
Energy

Company Stage

Series B

Total Funding

$340.2M

Founded

2016

Headquarters

, Norway

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-5%

2 year growth

-7%
Locations
Houston, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Bachelor Degree in Business, Engineering, Computer Science or similar (Masters or MBA preferred)
  • 5+ years experience in customer-facing role within business consulting, technology development or similar
  • Experience working with one or more of Cognite’s target industry domains (O&G, Manufacturing, P&U)
  • Proven ability to manage complex stakeholder landscapes and build credible relationships on various levels of the organization
  • Experience in preparing and hosting a wide variety of customer meetings, including workshops, business reviews, and demos
  • Ability to create alignment with and drive collaboration across functions towards a common goal
  • Experience developing strategic customer success or account plans
Responsibilities
  • Develop and execute Customer Success plans anchored in Customer business targets and value roadmaps
  • Develop trusted advisor relationships with key stakeholders to ensure alignment between customer needs and Cognite product- and account strategy
  • Stay up-to-date on and continuously coach customers on new Cognite developments and how to realize value from these in practice
  • Drive user adoption at scale through training, evangelism and project deployments as needed
  • Facilitate and promote interaction between Cognite product programs and customer end users
  • Be the voice of the customer within Cognite – provide valuable input to internal product planning and release cycles, and assist with high-severity requests or escalations as needed
  • Develop joint success stories with customers for internal and external communication contributing to Cognite’s reference base
  • Get customers engaged through 1:many channels such as Hub, newsletters, webinars and events
  • Help foster a collaborative climate between internal Cognite functions to rally around our joint mission of making our customers successful
Desired Qualifications
  • Manufacturing experience strongly preferred
  • Tech-savvy and able to be hands-on as needed