End User Technology Analyst

FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market.
We invest in our people, enabling you to develop your skills and build on your experience.
If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you.

Role Overview

The End User Technology (EUT) Analyst is the onsite point of contact for local users interacting with Apex Group IT services, including desktop support, telephony, networking, and business applications. The role is responsible for delivering timely onsite IT support while maintaining a strong balance between technical expertise and customer service.

Key Responsibilities

• Provide onsite IT support for the office environment.
• Maintain and support local IT infrastructure.
• Support office technologies and end-user computing hardware, including building and repairing laptops and desktops.
• Provide L2/L3 support for end-user technology issues.
• Support Windows 365 infrastructure and endpoints.
• Support video conferencing and meeting room solutions.
• Deploy IT equipment for new joiners and collect equipment from leavers.
• Provide printer support and troubleshooting.
• Deliver hands-and-eyes support for remote infrastructure and networking teams.
• Perform network cabling and patching activities within the office.
• Coordinate office IT setups and office moves.
• Manage IT asset inventory.
• Provision, deploy, and support telephony solutions including Microsoft Teams Voice.
• Coordinate with third-party vendors providing IT services and solutions.
• Collaborate closely with local office management and Group IT teams.
• Communicate clearly and professionally with end users, keeping them updated on IT requests.
• Escalate and report major IT issues and risks in a timely manner.
• Act as an escalation point for office IT issues and user requests.
• Research, test, and implement new systems and solutions to improve operational efficiency.
• Support additional IT initiatives as assigned by the IT Operations Lead.

Requirements

• University degree or BAC+2/3 qualification in an IT-related discipline, or equivalent practical experience.
• Minimum of 5 years of relevant IT support experience.
• Strong understanding of Microsoft technologies including Intune, Active Directory, and Office 365.
• Experience configuring and supporting Windows 11 and Windows 365 environments.
• Knowledge of DNS and DHCP technologies.
• Experience creating and improving SOPs and technical documentation.
• Strong customer service and communication skills in English.
• Excellent interpersonal, problem-solving, and organizational skills.
• Ability to work independently and manage multiple priorities under tight deadlines.
• Basic understanding of physical networking support is desirable.

Key Competencies

• Strong customer focus and stakeholder management.
• Adaptability and proactive problem-solving mindset.
• Excellent time management and prioritization skills.
• Ability to work efficiently in a fast-paced environment.
• Strong collaboration and teamwork capabilities.

Language Requirements

English: Mandatory (Speaking, Reading, Writing, Listening)

About Apex Group

Apex Group is a global financial services provider offering fund administration, financial solutions, and technology services to clients worldwide. The company operates across multiple jurisdictions and delivers innovative solutions through a collaborative and technology-driven environment.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.