Competency in OTDR testing, fiber certification, system commissioning, complex access control systems, enterprise surveillance systems, quality assurance inspections, customer training, project coordination, technical escalation support, and advanced troubleshooting.
Working at Heights certification.
WHMIS certification.
Aerial lift certification for scissor lifts and boom lifts.
A valid Ontario driver's license.
Responsibilities
Provide technical support to field technicians.
Assist with project planning and execution.
Mentor apprentices, labourers, Technician I, and Technician II personnel.
Review installation quality and workmanship.
Support commissioning and technical escalations.
Assist with manufacturer training initiatives.
Troubleshoot intrusion alarm systems, commission complex alarm installations, resolve communication failures, conduct ULC-related inspections and testing, and support monitoring integrations.
Configure and commission complex access control systems; troubleshoot controllers, readers, and field devices; support enterprise-level deployments; verify system performance and functionality; and conduct quality assurance inspections.
Configure and commission advanced IP surveillance systems; troubleshoot networked video systems; optimize camera layouts and performance; conduct surveillance system audits; and verify recording retention and performance standards.
Perform fiber troubleshooting, certification, and commissioning; conduct OTDR testing; interpret OTDR results; diagnose communication failures; and document fiber deficiencies.
Commission newly installed systems, verify programming and customer requirements, conduct acceptance testing and final system verification, and resolve deficiencies before customer onboarding.
Provide customer training on access control systems, video surveillance systems, intrusion alarm systems, mobile applications, user management, basic troubleshooting, and system reporting functions.
Review and complete service, inspection, commissioning, certification, and deficiency reports, as-built documentation, and customer turnover documentation.
Enforce New Age installation standards and identify and correct installations that do not comply with the structured-cabling zip tie policy or approved cable-management methods.
Enforce health and safety policies, conduct Job Hazard Assessments, maintain safe work practices, ensure PPE compliance, verify safe use of ladders and aerial lifts, and report and correct unsafe conditions.
Promote safety and quality standards and lead by example.
Desired Qualifications
Experience with ICT, Axis Communications, Milestone XProtect, CDVI, Mircom, DoorGuard, and UniFi Networking.
ULC Intrusion Certification, ULC Protective Signalling Systems certification, ATC Certification, ICT Certification, Axis Certification, Milestone Certification, Fiber Certification, or other manufacturer technical certifications.
About New Age Group For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.
Position Summary The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.
This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations. Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.
Primary Responsibilities Technical Leadership
Provide technical support to field technicians.
Assist with project planning and execution.
Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
Review installation quality and workmanship.
Support commissioning and technical escalations.
Assist with manufacturer training initiatives.
Advanced Security Systems Intrusion Systems
Advanced troubleshooting of intrusion alarm systems.
Commission complex alarm installations.
Resolve communication failures.
Conduct ULC-related inspections and testing.
Support monitoring integrations.
Access Control Systems
Configure and commission complex access control systems.
Troubleshoot controllers, readers, and field devices.
Support enterprise-level deployments.
Verify system performance and functionality.
Conduct quality assurance inspections.
Surveillance Systems
Configure and commission advanced IP surveillance systems.
Troubleshoot networked video systems.
Optimize camera layouts and performance.
Conduct surveillance system audits.
Verify recording retention and performance standards.
Fiber Optics Senior Technicians must be capable of:
Fiber troubleshooting
Fiber certification
Fiber commissioning
OTDR testing
Interpreting OTDR results
Diagnosing communication failures
Documenting fiber deficiencies
System Commissioning
Commission newly installed systems.
Verify programming.
Verify customer requirements are met.
Conduct acceptance testing.
Perform final system verification.
Resolve deficiencies prior to customer onboarding.
Quality Assurance Senior Technicians are responsible for:
QA inspections
Workmanship reviews
Installation audits
SOP verification
Deficiency identification
Corrective action recommendations
The Level II Technician acts as a quality gatekeeper before customer acceptance.
Customer Training Provide customer training on:
Access Control Systems
Video Surveillance Systems
Intrusion Alarm Systems
Mobile Applications
User Management
Basic Troubleshooting
System Reporting Functions
Documentation Review and complete:
Service Reports
Inspection Reports
Commissioning Reports
Certification Reports
Deficiency Reports
As-Built Documentation
Customer Turnover Documentation
Required Qualifications Experience
Minimum 5+ years of industry experience
Commercial security systems experience
Access control experience
Video surveillance experience
Structured cabling experience
Fiber optic experience
Advanced troubleshooting experience
Technical Requirements Level II Technicians are expected to demonstrate competency in:
OTDR Testing
Fiber Certification
System Commissioning
Complex Access Control Systems
Enterprise Surveillance Systems
Quality Assurance Inspections
Customer Training
Project Coordination
Technical Escalation Support
Advanced Troubleshooting
These competencies align with New Age's Level II Technician certification requirements.
Leadership Responsibilities The Level II Technician is expected to:
Mentor junior staff.
Verify field workmanship.
Review technician documentation.
Assist with technician evaluations.
Support technician development plans.
Promote safety and quality standards.
Safety Responsibilities
Enforce New Age Health & Safety policies.
Conduct Job Hazard Assessments.
Maintain safe work practices.
Lead by example.
Ensure PPE compliance.
Verify safe use of ladders and aerial lifts.
Report and correct unsafe conditions.
Quality Standards Level II Technicians are expected to enforce all New Age installation standards. Zero-Tolerance Zip Tie Policy Zip ties are not permitted on structured cabling installations. Approved methods include:
Velcro Straps
J-Hooks
Basket Tray
Ladder Tray
Approved Cable Management Systems
Level II Technicians are responsible for identifying and correcting non-compliant installations.
Career Advancement New Age offers structured progression opportunities: Apprentice → Labourer → Technician I → Technician II → Senior Technician → Lead Technician Senior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.
What We're Looking For The ideal candidate:
Takes ownership of projects.
Leads by example.
Maintains high workmanship standards.
Enjoys mentoring others.
Has strong technical troubleshooting skills.
Is customer focused.
Is organized and accountable.
Demonstrates professionalism in all interactions.
Compensation & Benefits
Competitive compensation based on experience and certifications
Company vehicle
Company phone
Paid manufacturer certifications
Career advancement opportunities
Health and dental benefits
RRSP opportunities (where applicable)
Ongoing technical training
Leadership development
Join New Age and become a technical leader responsible for shaping the next generation of security systems professionals while delivering best-in-class solutions for our customers.
Hourly Rate: $45.00/hour Reports to: Lead Technician/Operations Manager