Full-Time

Assistant Business Manager

Confirmed live in the last 24 hours

Charlotte Tilbury

Charlotte Tilbury

1,001-5,000 employees

Luxury skincare, makeup, and fragrance products

Consumer Goods

Entry, Junior

Leeds, UK

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • Entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
  • Ability to drive financial results in store to meet and exceed targets and key performance indicators.
  • Experience in coaching and giving feedback to ensure standards are achieved in both areas of service and artistry.
  • Strong leadership skills to promote exceptional customer service and create a positive customer experience.
  • Ability to implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
Responsibilities
  • Drive financial results in store to meet and exceed targets and key performance indicators.
  • Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
  • Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
  • Lead by example to promote exceptional customer service and creating a customer experience.
  • Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
  • Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
  • Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
  • Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
  • Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
  • Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
  • Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Charlotte Tilbury Beauty Ltd. specializes in luxury beauty and skincare products, offering a diverse range that includes skincare, makeup, and fragrances. Their products, such as Charlotte's Magic Cream and Magic Serum Crystal Elixir, are designed to meet the needs of beauty enthusiasts who seek high-quality items. The company operates through a direct-to-consumer model via its website and also partners with major department stores for retail sales. What sets Charlotte Tilbury apart from competitors like Estée Lauder and Dior is its focus on innovative formulations, celebrity endorsements, and a strong online presence. The goal of Charlotte Tilbury is to provide premium beauty solutions while enhancing customer engagement through personalized services like virtual consultations and loyalty programs.

Company Stage

Acquired

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2012

Growth & Insights
Headcount

6 month growth

6%

1 year growth

24%

2 year growth

41%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for quick-fix beauty solutions like Eye Revival Patches.
  • Expansion into high-traffic retail locations like Cheshire Oaks Designer Outlet.
  • Continued growth in the U.S. market with new store openings.

What critics are saying

  • 'Law of Attraction' fragrances may not resonate with all consumers.
  • Departure of key personnel could disrupt internal processes.

What makes Charlotte Tilbury unique

  • Charlotte Tilbury offers innovative mood-enhancing 'Law of Attraction' fragrances.
  • The brand's Beauty Advent Calendar is a popular holiday gift option.
  • Charlotte Tilbury's Neuroscience Collection showcases innovation in fragrance.

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