Full-Time

Assistant Business Manager

Confirmed live in the last 24 hours

Charlotte Tilbury

Charlotte Tilbury

1,001-5,000 employees

Luxury skincare, makeup, and fragrance products

Consumer Goods

Junior, Mid

Leeds, UK

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
  • Lead by example to promote exceptional customer service and creating a customer experience.
  • Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
  • Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
  • Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
Responsibilities
  • Drive financial results in store to meet and exceed targets and key performance indicators.
  • Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
  • Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
  • Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
  • Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
  • Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.

Charlotte Tilbury Beauty Ltd. specializes in luxury beauty and skincare products, offering a diverse range that includes skincare, makeup, and fragrances. Their products, such as Charlotte's Magic Cream and Magic Serum Crystal Elixir, are designed to meet the needs of beauty enthusiasts who seek high-quality items. The company operates through a direct-to-consumer model via its website and also partners with major department stores for retail sales. What sets Charlotte Tilbury apart from competitors like Estée Lauder and Dior is its focus on unique product formulations, celebrity endorsements, and a strong online presence. The goal of Charlotte Tilbury is to provide premium beauty solutions while enhancing customer engagement through personalized services like virtual consultations and loyalty programs.

Company Stage

Acquired

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2012

Growth & Insights
Headcount

6 month growth

5%

1 year growth

24%

2 year growth

41%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased interest in personalized beauty products can boost Charlotte Tilbury's services.
  • The rise of 'clean beauty' offers a chance to expand eco-friendly product lines.
  • Augmented reality in beauty retail can enhance virtual consultation services.

What critics are saying

  • Puig's acquisition may disrupt Charlotte Tilbury's business model and brand identity.
  • Biometric privacy lawsuit settlement could harm the brand's reputation.
  • Discounted Mystery Boxes might devalue the brand's luxury image.

What makes Charlotte Tilbury unique

  • Charlotte Tilbury offers innovative product formulations and celebrity endorsements.
  • The company has a strong online presence and direct-to-consumer sales model.
  • Personalized services like virtual consultations enhance customer engagement and satisfaction.

Help us improve and share your feedback! Did you find this helpful?