Head of D&T US Spirits and Marketing

Which company will you join?

From Arthur Guinness to Johnnie Walker, our business was founded on people of outstanding character, and in 250 years, nothing has changed. We’re the world’s leading premium alcohol company! Our brands are industry icons including Johnnie Walker, Crown Royal, Bulleit and Buchanan's whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness. Our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy and why we reward them with the career-defining opportunities that they deserve. Our ambition is to build the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the very best people!

At Diageo, our purpose is to celebrate life everywhere, every day. To do that, you will join an organization that is passionate about customers and consumers, and proud of what they do. Diageo teams constantly set high goals and then try hard to exceed them. We are also an incredibly diverse organization, and we value each and every one’s talent and personality.

Purpose of Role

This role has overall end to end accountability for D&T capabilities within US Spirits and Marketing to improve value for Diageo. By cultivating deep understanding of the business needs through strong local partnerships, you find opportunities for technology-enabled innovation and work multi-functionally to deliver on our commitments. You ensure change is successfully driven and embedded, leverage maximum benefit from existing solutions, and ensure live services are effectively handled. You play a key leadership role in the regional D&T team and have alignment to a functional remit to lead the regional strategic agenda. You play a role in integrating all D&T elements into a coherent view for customers ensuring value for Diageo and represent region up into Global Strategic and Value Stream forums as needed.

Market Complexity

D&T delivers products to all Diageo markets and functions. This role will sit on senior business forums and represent D&T delivery across the spectrum of capabilities. This often includes a portfolio of sophisticated geographic/ functional/ process/ system footprint.

Leadership Responsibilities & capabilities

Working closely with both the wider regional and global D&T teams to ensure optimal strategic and executional delivery of D&T into their market. The role requires a breadth of expertise to ensure proficient accountability and ensure high quality deliver of D&T for the market.

Financial Complexity

The Head of D&T will, depending on the market scale typically have indirect oversight of annual D&T budget of £10m+ systems and resources investment. While not directly accountable for the management of the budget will play a key role as primary customer ensuring the successful utilization of funds to achieve the market goals.

Top Accountabilities

Business engagement and value realization:

• Single face of D&T engagement into the market with a true ‘seat at the table’, accountable for outcomes, make commitments and complete them as one D&T (within a WoW framework)
• Build deep relationships with and win ‘hearts and minds’ of Regional/Market leadership teams, such that he / she is seen as an influential leader in facilitating conversations to drive breakthroughs in business performances and in improving opportunities. The collaboration, partnership and leadership with the other Digital & Technology teams is pivotal to the delivery of vision, commitments, Market & Functional performance.
• Collaborate with market(s) to identify technology solutions that align with their strategic priorities and drive operational efficiency.
• Ensures overall value optimization of D&T for their market, considering new technology investments, adoption and usage of key systems as well as service excellence.

Strategy and execution:

• Participate in strategic planning sessions to provide technology insights and recommendations.
• Work closely with business units to gather requirements and translate them into actionable technology initiatives.
• Collaborate with the solution teams in respective value streams to successfully deliver the technology roadmap as per commitments.

Benefits Realization and Adoption:

• Provide guidance and support to business units during the transition to new technology solutions, ensuring organizational impact is understood and prepared for.
• Support change management efforts to facilitate smooth technology adoption within the region.
• Monitor and measure the effectiveness of technology implementations and make recommendations for improvement.
• Monitor adoption of solutions and define interventions where needed

Service operations and employee experience:

• Oversee operational tech landscape; staying aware of service and maintenance activities
• Act as a customer concern point for service issues and collaborate closely with relevant operations owner to drive a resolution; keeping local partners advised

Performance Monitoring and Reporting:

• Track and monitor the performance of technology initiatives within the region.
• Prepare regular reports and dashboards to provide insight into progress against strategic objectives, as well as performance of operational landscape
• Finds opportunities for continuous improvement and efficiencies in ways of working

Qualifications and Experience Required

• This is a senior role that works with senior partners within the market and across D&T and requires significant broad technology experience and customer management skills.
• A consistent track record of Technology leadership within large matrixed organizations
• Demonstrated capability to build and maintain strong business relationships
• Excellent pan cultural impact and influencing skills
• Has a passion for continuous improvement
• Has the foresight to see potential issues, performance challenges and risks, and has the vital skills to influence and negotiate with the right people to maintain performance
• Is comfortable (and resilient) working in a fluid, constantly evolving environments under pressure with high levels of ambiguity
• An understanding of both the current business’s industry and emerging business, consumer and technology trends
• Able to shape market capability and tech strategy balancing market capability and capacity for change alongside global technology roadmaps and strategic prioritization
• Ability to travel within the region as required

Diversity statement:

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for Diageo to succeed and realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Salary Range:

Minimum Salary:

Maximum Salary:

At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits , short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others.  (Benefits/perks listed may vary depending on the nature of your employment with Diageo and the country where you work.)  The salary range displayed is the salary range for the role’s primary location.