Executive P&C Services - HR Services

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title : Executive / Senior Executive– P&C / HR Services

Job Location – Ambattur, Chennai

Are you the One?

• Experience and knowledge in different HR processes (Onboarding Operations, Employee Lifecycle Operations, Reporting, Learning & Development Operations, Talent Management Operations and Query Management)
• Experience in using Workday and/or other HRIS is an advantage.
• Experience of working in a Shared Service center.
• Experience in Voice based process will be an added advantage.
• Strong working language skills required in English and at least 2 Indian regional languages (preferably Tamil and Hindi). All other languages are considered an asset.
• Empathy and true service mindset to ensure great employee experience for the service delivery.
• Promoting two-way communication with an exchange of information, opinion and feelings
• Actively listening to the input of others and summarizing information to ensure they have been understood.
• Willingness to work in different time zones / shifts to meet business requirements.
• Ability to create reports and analyze data.
• Problem solving skills.
• Quality focus

What will you be doing?

Participate in supporting and advising employees and managers in using HR tools and support them in different P&C processes related questions and administrative actions Enable high quality and efficient HR Service delivery from P&C Services  by contributing to the development, maintenance and improvement of P&C Services under the guidance from Head of P&C Services and the Center of Expertise organizations. HR processes in scope cover the following process areas: Onboarding Operations, Employee Lifecycle Operations, Reporting, Learning & Development Operations, Talent Management Operations and Query Management. Review the processes from centralized P&C Services delivery perspective to provide input for different stakeholders to ensure process alignment. Provide input for the Center of Expertise organization for process development through continuous improvement & LEAN methodology to simplify the ways of working. Train and coach fellow P&C Services team members regarding different HR process and tool related topics and support them in resolving queries relating to these.

• Participate to processing different transactions and handling employee and managers queries.
• Respecting targets for quality and service level agreements. Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date 
• Working closely together with other P&C colleagues within P&C Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience.
• Reporting time and other process performance data based on request.             
• Maintaining working instructions and knowledge base.
• Supporting process improvements and harmonization activities.          
• Participation in team meetings, process analysis and improvement actions.

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.

Read more on https://kone.com/global/en/careers.html