MGA Operations Lead

Skills & Experience

Essential

•    Strong understanding of the London Market and/or international P&C insurance industry.
•    Experience working with Delegated Authority, MGAs, Coverholders or TPAs.
•    Knowledge of delegated underwriting governance, operational controls and regulatory requirements.
•    Experience designing, implementing or assessing operational control frameworks.
•    Strong stakeholder management and relationship-building skills.
•    Excellent analytical and problem-solving abilities.
•    Ability to interpret, analyse and improve operational processes and data.
 

Desirable
•    Experience within Lloyd's, specialty insurance or reinsurance markets.
•    Familiarity with delegated authority platforms such as VIPR, Salesforce or equivalent systems.
•    Understanding of outsourcing governance and third-party risk management.
•    Project, process improvement or change management experience.

Education & Qualifications
•    Degree educated or equivalent professional experience.
•    Insurance qualifications (CII or equivalent) beneficial but not essential.
 

Some of the key areas of responsibility are as follows

Delegated Authority Governance & Oversight

• Manage operational relationships with Coverholders, MGAs and TPAs across the region, ensuring compliance with contractual, regulatory and service expectations.
• Lead the end-to-end due diligence process for new and existing delegated authority partners, including onboarding, annual reviews and approval activities.
• Monitor and challenge third-party performance against agreed service standards and SLAs.
• Support delegated authority governance forums, committees and working groups, ensuring timely completion of actions and reporting requirements.
• Oversee outsourced operational arrangements and associated performance management activities.
• Review and monitor audit findings, ensuring remediation actions are implemented and completed effectively.

Operational Excellence & Controls

• Ensure adherence to SCOR delegated authority standards, policies and control frameworks.
• Design, maintain and enhance operational controls to support effective risk management and regulatory compliance.
• Conduct operational reviews and identify opportunities to improve efficiency, consistency and service delivery.
• Lead monthly and quarterly control monitoring activities and related reporting.
• Support the development and maintenance of delegated authority policies, procedures and operational documentation.

Data Quality & Reporting

• Monitor the quality, completeness and accuracy of delegated authority data and drive remediation where required.
• Oversee income and EGPI reviews, ensuring accurate reporting and alignment with internal and external requirements.
• Manage delegated authority reporting obligations, including regulatory, statutory and management information reporting.
• Ensure premium and claims bordereaux are processed accurately and within agreed timelines.
• Develop meaningful metrics and reporting to support business performance and governance objectives.

Systems & Process Improvement

• Act as a champion for continuous improvement across delegated authority processes, systems and operating models.
• Partner with business stakeholders to identify and implement technology-enabled solutions.
• Support the ongoing optimisation of delegated authority platforms including Alpha, Salesforce, VIPR and the Hub.
• Lead and facilitate workshops, training sessions and stakeholder engagement activities to support business change initiatives.

Stakeholder Management

• Build strong working relationships across underwriting, compliance, risk, finance, claims and operations teams.
• Provide guidance and subject matter expertise on delegated authority management and best practice.
• Foster collaboration across teams to ensure consistent and efficient operational delivery.

Committee Participation

• Member of relevant Delegated Underwriting, Conduct Risk and Product Oversight Committees.
• Contribute to the wider P&C Operations Management community and strategic initiatives.