Full-Time
Customer Relationship Manager
Updated on 8/21/2026
Hewlett Packard Enterprise
10,001+ employees
Sells enterprise hardware, software, and services
No salary listed
Leixlip, Co. Kildare, Ireland
In Person
Bachelor's, Master's
 Customer Experience & Support (2) |
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- The candidate must have a university degree or equivalent experience.
- The candidate should typically have 4–10 years of related experience, preferably in leasing, financial services, customer service, or sales.
- The candidate must demonstrate excellent written, verbal, and presentation communication skills, including mastery of English and the local language, as well as other languages as required.
- The candidate must demonstrate strong relationship management skills.
- The candidate must demonstrate leadership capabilities and excellence in customer service.
- The candidate must have consulting, negotiation, and influencing skills.
- The candidate must demonstrate project management skills, including planning, execution, and implementation.
- The candidate must have a solid understanding of core HPE Financial Services businesses, systems, and the revenue cycle.
- The candidate must have effective organization, time management, prioritization, follow-up, and execution skills.
- The candidate must have superior research and analytical skills.
- The candidate must have good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Implement and manage end-to-end customer solution design.
- Manage the successful delivery of customers’ first invoices.
- Monitor customer metrics and identify and implement improvements.
- Manage escalations within a quick turnaround time.
- Drive resolution of customer queries.
- Seek opportunities to grow the business.
- Ensure customer-deal forecasting is collected across all segments and reconciled with sales leaders.
- Prepare and run quarterly operational performance reviews with the Customer Delivery Manager, Partner Relationship Manager, and, when applicable, the customer or partner, and support improvement plans.
- Communicate operational process changes to customers.
- Support Total Customer Experience.
- Ensure up-to-date contacts are maintained within internal systems.
- Follow internal processes and policies compliantly.
- Demonstrate sound judgment, prompt follow-up, and timely escalations.
- Provide solutions to complex customer operational issues and share best practices within the peer group.
- Interact and collaborate proactively with internal and external stakeholders.
- An advanced university degree is preferred.
- Experience in leasing, financial services, customer service, or sales is preferred.
- Previous Hewlett Packard Enterprise Financial Services experience is a strong asset.
HPE delivers enterprise IT solutions across cloud, AI, and edge computing for large organizations. It combines hardware, software, and services, with consumption-based options via HPE GreenLake and container management with HPE Ezmeral, plus Aruba networking. It differs by offering an integrated on-premises and edge-enabled stack with flexible pay-as-you-go models and active open-source engagement. Its goal is to help customers accelerate digital transformation with scalable, secure IT infrastructure across data centers, cloud, and edge.
Company Size
10,001+
Company Stage
IPO
Headquarters
Houston, Texas
Founded
1939
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Simplify's Take
What believers are saying
- Q2 fiscal 2026 revenue hit $10.7 billion, up 40%, with record AI backlog.
- June 2026 AI orders reached $1.8 billion, signaling durable enterprise demand.
- August 2026 court approval removed the Juniper merger overhang and unblocked synergies.
What critics are saying
- DOJ divestiture of Instant On and Mist licensing dilute Juniper economics through 2026.
- August 2026 integration still drives layoffs and execution risk across networking and cloud.
- Dell and Supermicro outcompete HPE on faster AI server delivery, pressuring margins.
What makes Hewlett Packard Enterprise unique
- June 2026 HPE-NVIDIA AI Factory bundles compute, storage, networking, and software.
- August 2026 HPE networking blends Aruba Central with Juniper Mist for self-driving networks.
- HPE closed Juniper in 2025, creating a full-stack enterprise networking platform.
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Benefits
Health Insurance
Flexible Work Hours
Hybrid Work Options
Professional Development Budget
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 9%1 year growth
↑ 9%2 year growth
↑ 9%SCS Capital Management LLC purchased a new position in shares of Hewlett Packard Enterprise Company (NYSE:HPE - Free Report) in the second quarter, according to its most recent disclosure with the Securities and Exchange Commission. The fund purchased 397,972 shares of the technology company's stoc
Super Micro Computer projected fiscal 2027 revenue of $65–$72 billion, significantly exceeding the analyst consensus of $52.50 billion. The guidance sent SMCI shares up roughly 9% in pre-market trading Wednesday. Dell Technologies and Hewlett Packard Enterprise rose in sympathy, gaining 2.6% and 2.2% respectively, as investors view SMCI's results as a demand indicator for AI server hardware. SMCI's fourth-quarter gross margin reached 17.5%, surpassing its preliminary estimate of 15%–17%. Fourth-quarter revenue nearly doubled year-over-year to $11.12 billion, though it fell short of the $11.55 billion consensus. The company counted nine customers generating over $1 billion in annual revenue in fiscal 2026, up from four the previous year. Dell held an AI systems backlog of $51.3 billion, whilst HPE reported $16.4 billion. Big Tech capital spending is expected to surpass $730 billion in 2026.
Hewlett Packard Enterprise and NVIDIA have expanded their partnership to deliver integrated AI infrastructure combining hardware, software, and cloud management. The collaboration centres on HPE AI Factory with NVIDIA, a turnkey solution merging HPE's compute, storage, and networking with NVIDIA's GPUs, CPUs, and AI Enterprise software. The companies jointly developed HPE Private Cloud AI for secure deployment of generative and agentic AI applications in on-premises or hybrid environments. HPE is launching AI-optimised servers, including the ProLiant Compute DL394 Gen12 powered by NVIDIA's Vera CPU. HPE faces competition from Super Micro Computer and Dell Technologies, which also partner with NVIDIA. Super Micro Computer's modular Building Block architecture and over 3,200 research and development engineers enable rapid product customisation and faster time-to-market for AI deployments.
Rigetti Computing will supply a 9-qubit Novera quantum computing system to Pittsburgh Supercomputing Center's new TangleLab testbed, funded by a $5 million National Science Foundation grant. The project expands Rigetti's collaboration with HPE to develop quantum-enabled high-performance computing systems. The testbed will integrate the quantum system with classical HPC infrastructure. PSC will allocate access through a competitive proposal process, supporting both dedicated research and educational purposes. Rigetti CEO Dr Subodh Kulkarni emphasised the system's fast gate speeds, characteristic of superconducting quantum systems. HPE's role involves unifying quantum processors with HPC, AI, and advanced networking technologies. PSC will provide onboarding, training, and research consulting to help users operate the hybrid quantum-classical system.
HPE has appointed David Goulden to its board of directors, effective immediately. He will join the board's Finance & Investment Committee and HR & Compensation Committee. Goulden brings over 35 years of experience in technology leadership. He most recently served as Executive Vice President and Chief Financial Officer of Booking Holdings, the global online travel company. Previously, Goulden spent more than a decade in senior roles at EMC Corporation, serving as CFO, COO, and CEO of its Information Infrastructure business. After Dell Technologies acquired EMC in 2016, he became President of the combined company's Infrastructure Solutions Group. He also previously served on VMware's board. HPE chair Pat Russo praised Goulden's expertise across enterprise technology, finance, operations, and mergers and acquisitions as valuable assets for advancing the company's strategy.