Ironwear

Customer Experience Coordinator

Customer SupportConfirmed live in the last 24 hours

Full-timeWest Palm Beach, FL, USANo salary listed

About the Job

Requirements

A high school degree or GED is required.
At least two years of related experience is required.
Proficiency in Microsoft Office Suite is required.
The role requires superior verbal and written communication skills, the ability to multitask in a demanding environment, organization, meticulousness, and strong interpersonal skills.

Responsibilities

Answer incoming phone calls, customer support emails, and customer chats while providing a first-class customer experience.
Evaluate and write up incoming orders and present them to the Processing Department.
Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
Maintain a basic understanding of company product knowledge to address customer questions and concerns.
Offer customers alternative or additional products to boost sales while providing customer service.
Conduct customer outreach when necessary to relay and evaluate pending issues.
Communicate cross-functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods and costs, and backorders.
Communicate with account managers to address customer concerns.
Process paperwork for customer orders, RMAs, and backorders.
Compile pertinent customer data in provided documentation and flag concerns or patterns to management.
Maintain and collect accurate customer data in the ticketing, ERP, and CRM platforms.

Desired Qualifications

Experience with a CX ticketing platform such as Zendesk, Gorgias, Kustomer, or a similar platform is a plus.

Customer Experience Coordinator

Ironwear · West Palm Beach, United States · Full-time · Posted 2026-10-31

Workplace: on_site

Description

Ironwear is an established and growing safety solution provider. For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.

Responsibilities:

Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.
Evaluate and write up incoming orders and present them to the Processing Department.
Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
Have a basic understanding of company product knowledge to properly address customer questions and concerns.
Offer customers alternative products or additional products to boost sales and provide first-class customer service.
Provide customer outreach when necessary to relay and evaluate any pending issues.
Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc.
Communicate with account managers to address any customer concerns.
Process all paperwork for customer orders/RMAs/backorders etc.
Compile pertinent customer data in provided documentation and flag any concerns/patterns to management.
Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms

Requirements

Required Skills/Abilities:

Superior verbal and written communication skills.
Proficient in Microsoft Office Suite.
Ability to multi-task in a demanding environment
Organized and meticulous.
Strong interpersonal skills.
CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).

Education and Experience:

High school degree or GED required.
A minimum of two year’s related experience

Benefits

Health Care (Medical, Dental & Vision)
401(k) Plan with Company Match
Paid Time Off (Vacation, Sick & Public Holidays)
Convenient Location with Free Parking
Company Provided Beverages and Snacks
Dog Friendly Work Atmosphere
Company Gatherings and Events

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Apply at Ironwear

About the Company

Ironwear

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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