Key Lead – Guildford

What's in it for you (Benefits & Perks)

• Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.
• Product Discount - Up to 50% on your favourite Knix products
• Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
• Family - A Parental Leave Top-Up Program up to 80% of your salary
• Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Career Advancement - Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your career - We are growing fast!

About You

• You’re a Knix Ambassador - inspired by our mission, and driven to translate your love for our brand into measurable growth.
• You take ownership of your team’s success - you're a team player who proactively coaches, challenges, and inspires your peers to exceed their targets and deliver first-class customer experiences.
• You thrive in a fast-paced environment, adapt quickly to change, and make confident decisions on the spot.
• You have an understanding of sales targets and KPIs (such as traffic, CVR, AOV, UPT), and can translate insights into clear and impactful actions on the floor.
• You understand the vulnerability of fitting rooms and naturally make others feel comfortable, confident, and supported.
• You aren't just a leader; you’re a closer. You have a deep love for the brand mission, and you express that love by driving the metrics that allow us to grow.
• You’re comfortable handling difficult customer-facing conversations and addressing team performance issues with honesty and care.
• You’re passionate about career growth - you treat feedback as a tool to success and proactively look for opportunities to elevate your performance.

The Opportunity

• Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers, leading by example in how we show up on the floor and in fitting rooms.
• Coach and develop Sales Associates in the moment, reinforcing strong behaviors while maintaining a positive, motivating, and fun working environment.
• Dominate your assigned selling periods. You’re responsible for the 'pulse' of the floor, using real-time data and KPIs to coach associates on the fly and ensure we never leave a sale on the table.
• Actively listen to customers' unique needs and guide them to the right Knix products, including bra fittings, to ensure they leave confident and with the perfect fit.
• Stay knowledgeable on our growing product assortment and ensure your team effectively communicates product expertise with customers.
• Confidently navigate challenging interactions with team members and customers, de-escalating situations calmly and constructively.
• Support staff training, visual merchandising, and general operational needs as required.

Qualifications

• 2+ years’ experience in an apparel or lifestyle retail brand environment is preferred.
• Proven experience in a lead or senior role.
• Ability to lead, coach and motivate a team to drive business results while delivering an exceptional customer experience.
• Demonstrated ability to use KPIs and sales insights to support real-time decision-making and drive stronger results during peak hours.
• Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers.

Eligibility Requirements

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Part-time employees must be flexible to work 15 to 20 hours per week, up to 29 hours during peak, with availability to work evenings, weekends, and holidays. Full-time employees must be open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.

Employment Type

• Part-time permanent and full-time permanent positions available

Compensation

• $22.70 CAD per hour

Employment Type

• Full-Time and Part-Time Permanent positions available