Senior Business Analyst

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

As a Senior Business Analyst at 99/DiDi, you will translate complex, large-scale delivery platform data into prioritized business analysis and recommendations that drive growth, efficiency, and customer experience across BUs.

Our team is the analytical partner of three business units: Food, Delivery, and Groceries. We build reports for performance KPIs, P&L and cost tracking, and competitor benchmarks that support strategic decisions. We also run business deep dives to find opportunities and risks, and we follow up on action plans with partner areas.

As a Senior Business Analyst, you will be the go-to person for financial projections and business insights. You will track actuals versus targets, take ownership of part of our recurring reports, and turn data into clear recommendations for leadership. You will report to the Senior Business Analysis Manager and work closely with a small team that values automation.

Role Responsibilities

• Building and updating P&L projections (revenue, take rate, costs, incentives, contribution margin), with explicit assumptions and scenarios;
• Building and updating OKR and operational KPI reports to track operational and experience metrics;
• Tracking actuals versus targets and forecast, and explaining variances by driver (e.g., volume, price, mix, cost);
• Investigating performance changes in cost, efficiency, competition, and seasonality to find root causes;
• Identifying opportunities and risks and turning them into recommendations with estimated impact;
• Owning part of the team's recurring reports and leadership materials, ensuring accuracy, consistency, and deadlines;
• Supporting the definition and follow-up of action plans with Operations, Finance, and other areas.
• Automating recurring processes and reports with SQL, Python, Spreadsheets, and AI tools;

Role Qualifications

• Experience in Planning, FP&A, Business Analysis, or Strategy, ideally in tech, marketplace, delivery, logistics, or retail companies;
• Structured analytical thinking: you break down variances, separate signal from noise, and reach a clear recommendation;
• Solid knowledge of P&L structure and of how operational drivers affect financial results;
• Clear communication with senior leadership, including summarizing findings and defending your numbers;
• Autonomy to own deliverables end to end.
• A bachelor's degree in Engineering, Economics, Business, Statistics, or related fields; 
• Experience using generative AI in your daily work (coding assistants, data processing, report generation), with a critical eye on output quality;
• Intermediate to advanced SQL skills (joins, aggregations, window functions, large datasets);
• Experience building business plans and projection models in Excel or Google Sheets that others can audit, with separate assumptions, traceable formulas, and scenarios;
• Intermediate to advanced English;

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).  I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms