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Full-Time

Customer Success Manager

Posted on 10/1/2024

Eppo

Eppo

51-200 employees

Feature flagging and experimentation platform

Data & Analytics
Enterprise Software

Compensation Overview

$120k - $160kAnnually

+ Variable Component + Accelerators

Mid, Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Track record of meeting or exceeding ARR growth and logo retention rates
  • Successfully managing and navigating strategic accounts with multiple stakeholders to expand value
  • Leading and owning renewal and expansion conversations to completion
  • Taking the initiative to create or build customer materials with high attention to detail and polish
Responsibilities
  • Responsible for an annual ARR growth and logo retention rate
  • Manage a mix of customers (25-30) at various stages of the experiment/data maturity curve
  • Own the end-to-end customer journey, from onboarding to renewal/expansion, and grow existing relationships
  • Develop an engagement and success plan for each customer
  • Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy
  • Lead and own renewal and expansion initiatives to fruition
  • Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams

Eppo provides a platform focused on feature flagging and experimentation, allowing businesses to manage and analyze their product features effectively. The platform integrates with existing data warehouses and offers tools for feature flagging, randomization, and detailed experiment analysis through an easy-to-use interface. Eppo primarily targets tech-savvy companies in sectors like software development, e-commerce, and digital services, enabling them to test new features on a limited user base before a full rollout. This approach helps ensure that changes lead to positive outcomes. Eppo operates in the growing data analytics and software development tools market, using a subscription model that offers various service tiers, including basic feature flagging and advanced experimentation tools. This flexibility allows clients to choose the tools that best fit their needs, supporting their goal of continuous product improvement and user experience optimization.

Company Stage

Series A

Total Funding

$39M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

33%

1 year growth

82%

2 year growth

178%
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Simplify's Take

What believers are saying

  • Eppo's recent $19.5M funding round led by Menlo Ventures provides significant financial backing for expansion and innovation.
  • Recognition as a High Performer in G2’s Spring Grid Reports enhances Eppo's credibility and market presence.
  • Partnership with Snowflake allows Eppo to offer enhanced data security and analyst efficiency, attracting more high-profile clients.

What critics are saying

  • The competitive landscape includes well-established players like Split, Statsig, and Optimizely, which could limit Eppo's market share.
  • Reliance on Snowflake for its next-generation platform may pose risks if the partnership faces any disruptions.

What makes Eppo unique

  • Eppo's seamless integration with existing data warehouses, particularly Snowflake, sets it apart from competitors who may require more complex setups.
  • The platform's focus on high experiment velocity and sophisticated statistical methods offers a unique value proposition for tech-savvy companies.
  • Eppo's user-friendly interface and comprehensive suite of tools for feature flagging and experimentation make it accessible and efficient for data-driven decision-making.