Full-Time

Customer Success Manager

Posted on 10/1/2024

Eppo

Eppo

51-200 employees

Feature flagging and experimentation platform

Data & Analytics
Enterprise Software

Compensation Overview

$120k - $160kAnnually

+ Variable Component: $50,000 - $60,000 + Accelerators above 100% quota accomplishment

Mid, Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
SQL
Requirements
  • Track record of meeting or exceeding ARR growth and logo retention rates
  • Successfully managing and navigating strategic accounts with multiple stakeholders to expand value
  • Leading and owning renewal and expansion conversations to completion
  • Taking the initiative to create or build customer materials with high attention to detail and polish
  • Nice to have: You have previously worked in an early-stage company, and you know how to navigate in a fast-paced environment and be successful
  • Experience cross-selling products
  • SQL experience
  • Strong knowledge of the data ecosystem
Responsibilities
  • Responsible for an annual ARR growth and logo retention rate
  • Manage a mix of customers (25-30) at various stages of the experiment/data maturity curve
  • Own the end-to-end customer journey, from onboarding to renewal/expansion, and grow existing relationships
  • Develop an engagement and success plan for each customer
  • Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy
  • Lead and own renewal and expansion initiatives to fruition
  • Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams

Eppo offers a platform for feature flagging and experimentation, enabling businesses to manage and analyze product features efficiently. It integrates with existing data warehouses and provides tools for testing new features on a subset of users, ensuring positive outcomes before full rollout. Eppo targets tech-savvy companies in software development, e-commerce, and digital services, using a subscription model with various service tiers for flexibility. The goal is to help companies optimize their product features and user experiences through data-driven experimentation.

Company Stage

Series B

Total Funding

$46.2M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

13%

1 year growth

86%

2 year growth

176%
Simplify Jobs

Simplify's Take

What believers are saying

  • Eppo raised $28M in Series B funding to expand platform capabilities.
  • Partnership with Snowflake enhances data security and efficiency for users.
  • Recognition as a High Performer in G2's Spring Grid Reports boosts credibility.

What critics are saying

  • Emerging competitors like Split and Optimizely challenge Eppo's market position.
  • Reliance on Snowflake poses risks if Snowflake faces operational issues.
  • Economic uncertainties could impact Eppo's growth and client acquisition.

What makes Eppo unique

  • Eppo integrates seamlessly with existing data warehouses for efficient experimentation.
  • The platform offers feature flagging, randomization, and detailed experiment analysis.
  • Eppo serves tech-savvy companies in software development, e-commerce, and digital services.

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