LiveOnNY

Facilitates organ/tissue donation in NYC

Donor Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeLong Island City, Queens, NY, USA$50k - $74.7k

About the Job

Requirements

A bachelor's degree in a health-related field, or an associate's degree with one to three years of related work experience with families and patients in grief or crisis situations, is required.
Sensitivity to grieving families and the ability to provide support and information to families facing the decision to donate are required.
Strong knowledge of medical terminology and proficiency in computer usage are required.
The ability to make sound clinical assessments in crucial situations is required.
An understanding of and commitment to the organ and tissue donation process are essential.
The ability to read and comprehend instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations is required.
The ability to perform basic arithmetic using whole numbers, common fractions, and decimals is required.
The ability to apply common-sense understanding to written, oral, or diagrammatic instructions and deal with problems involving several concrete variables in standardized situations is required.
Proficiency with computers and computer software, the ability to work with detailed data, and the ability to place and receive telephone calls and work on a computer terminal are required.
The employee must be able to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; sit; and talk or hear. The employee must occasionally stand and walk, and occasionally lift or move up to 25 pounds.
The employee must have the specified close, color, and peripheral vision, depth perception, and ability to adjust focus, and must remain stationary for most of the shift while potentially talking on the telephone and working at a computer terminal for extended periods.
Mandatory overtime may be necessary because the Donor Center operates 24 hours a day.

Responsibilities

Answer incoming calls and communicate non-donor-related messages to the appropriate personnel.
Collect hospital and patient information and prescreening criteria on all incoming donor-related calls.
Evaluate incoming organ, tissue, and eye/cornea referral calls for donor suitability, advise hospital staff about patient eligibility for donation, and instruct them on next steps in the referral process.
Direct organ referral calls immediately to the Case Development Department.
Receive training in offering families the opportunity to donate and conduct the initial stages of family approaches until more experience is achieved.
Maintain consent and approach levels consistent with at least 85% of departmental goals.
Obtain and document extensive medical and social history screenings using medical records, laboratory and diagnostic tests, and information provided by next of kin and hospital personnel.
Obtain permission from the county coroner or medical examiner when necessary before proceeding with donation.
Place status follow-up calls to hospital staff regarding pending tissue referrals.
Coordinate offers of suitable tissues to appropriate tissue banks according to established protocols.
Notify the Tissue Recovery Team Leader and appropriate staff about tissue consent and donation.
Dispatch appropriate staff for surgical recovery of tissue donor cases according to established protocols.
Enter initial referral information into a computerized database, review entries for accuracy, complete required documentation within established timeframes, and process the daily referral log.
Provide case updates and status information to the shift lead and make case-turnover assignments.
Perform an initial quality-assurance check of compiled charts and file charts appropriately; work with the Quality Systems department to ensure all necessary information is provided.
Participate in continuous process improvement.
Maintain relationships and communicate with medical examiners and hospitals, document communications, follow up on holds with medical examiners, provide updates to hospitals, and confirm the location of potential donors.
Perform other duties as assigned.

Overview

The DONOR COORDINATOR effectively screens, triages and refers incoming donor related telephone calls in accordance with established procedures. Provides hospital personnel and all callers with prompt, efficient processing of incoming and outgoing calls. Utilizes best practice to fully optimize organ and tissue referral and donation potential. Approaches families regarding the process of donation. Obtains consent from the family for tissue donation after presenting the donation option. Coordinates tissue allocation after screening for medical suitability. Supports and fosters the mission of the organization and its commitment to organ and tissue donation. This is a Work From Home position.

Responsibilities

Answers incoming calls and communicates non-donor related messages to appropriate personnel.

Collects hospital and patient information and pre-screening criteria on all incoming donor-related calls.

Evaluates incoming organ, tissue and eye/cornea referral calls for donor suitability and advises hospital staff of patient’s eligibility for donation. Provides instruction on next steps in the referral process.

Immediately directs organ referral calls to Case Developement Department.

May receive training in offering families the opportunity to donation. Will conduct initial stages of approaches until further experience is achieved.

Maintains consent and approach levels consistent with at least 85% of departmental goals. Obtains and documents extensive medical/social history screenings utilizing information from medical records, lab and diagnostic tests, med/soc provided by next of kin and hospital personnel.

Secures permission of county coroner or medical examiner if necessary, before proceeding with donation.

Places status follow- up calls to hospital staff on pending tissue referrals.

Coordinates the offer of suitable tissues to appropriate Tissue Banks in accordance with established protocols.

Notifies Tissue Recovery Team Leader and appropriate staff regarding Tissue consent and donation.

Dispatches appropriate staff for surgical recovery of tissue donor cases in accordance with established protocols.

Enters initial referral information into computerized database and reviews entries for accuracy. Completes all necessary documentation within established timeframes. Processes daily referral log.

Provides updates to the lead of the shift regarding case updates and status.

Provides proper case turnover assignments.

Makes an initial quality assurance check of charts compiled. Files chart in appropriate place. Works with Quality Systems department to ensure all necessary information is provided.

All employees, at every level, are empowered and expected to be committed to participate in continuous process improvement.

Maintains great relationships and communication with the Medical Examiners and Hospitals. Documents communication thoroughly. Following up for holds with Medical Examiners. Conduct updates with the hospital according and confirm location of potential donors.

Other duties may be assigned.

Qualifications

QUALIFICATIONS: To perform this job successfully as a DONOR COORDINATOR, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree in a health related field and/or an Associate’s degree with one to three years related work experience with families and patients in grief/crisis situations required.
Sensitivity to grieving families and the ability to provide support and information to those families facing the decision to donate is required.
Strong knowledge of medical terminology required. Must be proficient in computer usage.
Must have excellent interpersonal and communication skills and be customer-service oriented.
Must have the ability to make sound clinical assessments in crucial situations.
An understanding of and commitment to the organ and tissue donation process is essential.

LANGUAGE SKILLS: Ability to read and comprehend instructions and correspondence. Ability to write simple correspondence. Ability to effectively present information in oneonone and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to make sounds assessments in a fast- paced environment.

OTHER SKILLS AND ABILITIES: Must be proficient in computers and have the ability to work with computer software. Ability to work with detailed data. Ability to place and receive telephone calls and work on a computer terminal.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is required to sit, and talk or hear. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee may talk on telephone and work on computer terminal for an extended period of time. Must be able to remain in a stationary position for the majority of the shift.

Because the Donor Center operates on a 24-hour basis, mandatory overtime may be necessary.

Benefits:

403(b)
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Salary Range: $50,000 - $74,746.00

This is a Work From Home position.

About the Company

LiveOnNY

Facilitates organ/tissue donation in NYC

LiveOnNY is a nonprofit organ procurement organization serving the Greater New York City area. It coordinates organ and tissue donation by working with hospitals to recover organs and tissues, supports and honors donor families, and educates the community about donation and transplantation. Its work is carried out through referrals, consent processing, retrieval logistics, and follow-up support for families. LiveOnNY distinguishes itself by its local focus, commitment to families, and education programs, contributing to more than 28,000 lives saved through organ donation and thousands more through eye and tissue donation. The goal is to honor, change and save lives by increasing donation and improving transplantation outcomes in the NYC region.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1978

Recently Posted Jobs

Explore more opportunities at LiveOnNY

See more jobs