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RHA Health Services

Community-based disability and behavioral health services

Direct Support Program Manager

Residential & Direct SupportConfirmed live in the last 24 hours
Full-timeGoldsboro, NC, USA$45k /yrIn-person

About the Job

Requirements

  • A minimum of one year of supervisory experience in a health-related field, a bachelor's degree preferred, or five years of supervisory experience in intellectual and developmental disabilities.
  • A valid driver's license may be required. Personal auto liability insurance is mandatory if transporting service users in a private or personal vehicle.
  • Maintain proficiency in company-sponsored or required training. Certifications such as CPR, First Aid, NCI, and CPI may be required, as specified by state and federal standards or company policy.
  • Complete pre-employment criminal background screening, registry checks, drug testing, education verification, and other credentialing based on position requirements.
  • Provide proof of employment history or references if required.
  • For positions requiring driving, provide proof of driver's license, driver's insurance, and vehicle if required to transport individuals.

Responsibilities

  • Determine service users' developmental care needs, assign and supervise Direct Care Staff to ensure adequate developmental care, and administer developmental care provided for service users.
  • Plan and develop budget requests for submission to the Facility Administrator.
  • Develop and maintain a system for integrating basic developmental care and programming services in conjunction with the IDD Program Manager. Develop developmental care services and procedures consistent with RHA Health Services' philosophy and goals.
  • Manage workers' compensation by promptly reporting and investigating employee injuries, participating in job safety and performance analysis, ensuring employees receive safety training, disciplining employees who do not work safely and properly, identifying accident-prone employees, correcting safety inspection deficiencies, participating in the back-to-work program, and controlling injury rates in the area of responsibility.
  • Ensure Direct Care Staff receive appropriate staff development training and evaluate their training needs.
  • Periodically monitor all shifts and basic developmental care to ensure legislative standards are met. Monitor center activities to ensure health and sanitary standards are met and correct deficiencies identified by internal or external authorities.
  • Plan service delivery, supervise its daily implementation, and coordinate administrative matters with other department heads.
  • Assist in the Interdisciplinary Team Process as needed.
  • Participate in the Quality Assurance Assessment system, which may include Mealtime, Environmental, Interaction, and Third Shift Assessments.

Desired Qualifications

  • A bachelor's degree.

About the Company

RHA Health Services

Community-based disability and behavioral health services

RHA Health Services provides community-based health and support services for people with disabilities and health challenges across Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee. Its offerings include disability supports, behavioral health counseling, substance use treatment, crisis intervention, and specialized Deaf and Hard of Hearing services, delivered through a person-centered, outcome-focused care model. Services range from supported living and outpatient care to vocational rehabilitation and 24/7 crisis response via facility-based centers and mobile teams, all designed to fit individual needs. The company differentiates itself through formal accreditations (CARF for substance use, CQL), a strong emphasis on accessibility and community inclusion, and growth through acquisitions like Howell Support Services. Its goal is to improve independence and quality of life for people it serves by tailoring supports and expanding access to care.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Asheville, NC
Founded
1989

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