Travel Agent - German Speaking
About the job
- Advanced English proficiency is required.
- Advanced German proficiency is required.
- Experience in luxury travel, travel consulting, concierge services, or a Destination Management Company is required.
- Strong knowledge of major cities and holiday destinations worldwide, including luxury hotels, airlines, rental car providers, Destination Management Companies, and specialist tour operators is required.
- A passion for creating personalized travel experiences and delivering customer service is required.
- Commercial awareness and confidence negotiating with suppliers are required.
- Research, planning, and organizational skills are required.
- Ability to work independently while collaborating with global teams is required.
- Experience with Amadeus or another Global Distribution System is required.
- Design and book bespoke luxury travel experiences tailored to members' needs.
- Research and recommend hotels, flights, destination services, car rentals, and travel experiences worldwide.
- Build relationships with members by providing personalized, consultative service.
- Source competitive travel options while balancing value, quality, and commercial objectives.
- Manage bookings from enquiry through confirmation, ensuring accuracy and compliance with travel regulations.
- Collaborate with suppliers and internal teams to deliver seamless travel experiences.
- Resolve travel issues professionally and contribute to continuous service improvement.
- Stay up to date on destinations, travel trends, and luxury travel products.
- Knowledge of International Air Transport Association regulations and the luxury travel industry is desirable.
About the company
Ten Group delivers technology-enabled lifestyle and travel concierge services for high-net-worth individuals, offering bespoke loyalty programs, tailored benefits, experiences, and personalized communications through a global platform with 24/7 service in 26 languages. Its platform coordinates a network of concierge staff and partners to arrange seamless experiences for clients’ customers or employees; wealth managers, private banks, fintechs and luxury brands use Ten to provide premium access and targeted communications. Ten differentiates itself with a focus on ultra-wealthy clients and premium brand partnerships, backed by global reach, multilingual support, continuous availability, and a long-standing track record since 1998, plus AIM-listing on the London Stock Exchange. Its goal is to help clients build brand value and nurture loyalty by delivering high-quality, personalized lifestyle and travel experiences at scale.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1998
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Simplify's Take
What believers are saying
- H1 2026 net revenue rose 6% to £33.7 million.
- H1 2026 adjusted EBITDA rose 16% to about £7.0 million.
- Active members jumped 23% to 436,000, driven by digital engagement.
What critics are saying
- HSBC and Emirates NBD concentration makes renewals in 2027 existential.
- Carolyn Jameson stepped down in April 2026, signaling ongoing board instability.
- £5.9 million raised in October 2024 shows persistent dependence on external capital.
What makes Ten Group unique
- September 2026 HSBC UK Premier launch embeds Ten in HSBC’s mobile app.
- Ten Technologies powers white-label loyalty for banks, luxury travel, and premium brands.
- AEG Presents and Global Travel Collection extend Ten’s event and travel distribution.
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Benefits
- Remote Work Options
- Hybrid Work Options
- Flexible Work Hours
- Paid Vacation
- Sabbatical Leave
- Home Office Stipend
- Remote Working Holidays
- Employee Discounts
- Professional Development Budget