L2 Technical Support Engineer
OPSWAT
L2 Technical Support Engineer
OPSWAT
Protects critical infrastructure from malware
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is now searching forTier 2Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalatedissues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and“doing what it takes,” to contribute to OPSWAT’s quick growth.
What You Will be Doing
What We Need from You
It Would be Nice if You Had
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
OPSWAT provides cybersecurity solutions that protect critical infrastructure from malware and zero-day attacks by focusing on threat prevention and secure data transfer. Its products secure files and devices at all stages—entry, exit, and rest—ensuring secure access and safe data exchange. The company differentiates itself through deep specialization in high-risk sectors like energy, finance, and government, and by achieving widespread trust (notably 98% of U.S. nuclear power facilities) for its compliance-driven approach. Its goal is to help organizations maintain secure, compliant operations and minimize the risk of cyber compromise while keeping systems productive.
Explore more opportunities at OPSWAT