Customer Support Specialist
Teleperformance
Customer Support Specialist
Teleperformance
Outsourced customer experience management services
About the Role
We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
Proficient in English and Portuguese (both written and verbal).
Strong communication and problem-solving skills.
Comfortable working in a fast-paced, multicultural environment.
Willing to work on a 9-month renewable contract.
Key Responsibilities
Provide first-line support to business clients via email, chat, or phone.
Manage and resolve B2B inquiries related to orders, accounts, and system usage.
Collaborate with internal teams to ensure timely and accurate responses.
Document all customer interactions and feedback within the system.
Handle escalations professionally and ensure service-level targets are met.
Support process improvements and contribute to continuous service enhanceme
Outsourced customer experience management services
Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.
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