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H&M

Global fast-fashion retailer of affordable clothing

Department Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeZagreb, CroatiaIn-person

About the Job

Requirements

  • Experience in sales management and operations.
  • Expertise in sales planning, analysis, and monitoring using customer-focused tools and reporting.
  • Ability to inspire, teach, and develop teams while representing company values and culture.
  • Interest in fashion trends, commerciality, and competitor insights to support sales.
  • Ability to perform statistical management and work with numbers.

Responsibilities

  • Lead the team in delivering an exceptional shopping experience while ensuring high operational and visual standards and actively promoting product sales.
  • Take responsibility for store and department performance, analyze sales results, identify commercial opportunities, set goals, and develop plans to optimize results, profit, and stock levels.
  • Manage team and schedule planning and ensure smooth store opening and closing routines.
  • Recruit, train, and develop the team while fostering an inclusive culture and teamwork that support growth and innovation.
  • Stay current with fashion trends, customer preferences, and competing brands to maintain a competitive advantage.
  • Represent the employee and brand positively in every customer interaction.
  • Collaborate with the wider area team and colleagues across stores to share experience and achieve shared success.
  • Work with the team to provide customer service that helps customers feel confident and express their individuality.

About the Company

H&M

Global fast-fashion retailer of affordable clothing

H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1947

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