Operations Support Customer Service Representative

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary

The Operations Support role is responsible for assisting the manager with daily planning and monitoring of the overall finance operations of paid transportation. Work closely with warehouse staff and provide support for customer payments and hauler settlements.

Essential Duties and Responsibilities:

• Resolve billing issues with Operations.  
• Review, research, and resolve missing PODs.

• Receive, research, process, and track driver ATD’s.
• Receive, review, process, and track returns.
• Monitor and maintain each assigned driver.
• Routing/Attaching outbound shipments
• Quoting new shipments
• Communicate with relevant corporate personnel at all levels.
• Other duties and tasks assigned as requested.
• High Volume Data Entry

• Assist with customer service issues as they arise.

• Follow up with Operations on billing-related issues.

SKILLS/COMPETENCIES:  

• Experience with customer service or operations support. 
• Excellent computer and communication skills 
• Detail Oriented  
• Able to multitask in a high-paced environment 
• Strong verbal and technical written communication  
• Highly organized and detail-oriented  
• Proficient in Microsoft Office Suite  
• Able to type 35+ wpm minimum  
• Comfortable multi-tasking and prioritizing tasks without guidance  
• Excellent time management  
• Ability to work under pressure: 

Education and/or Experience

High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience.

Schedule:

• Sunday-Thursday
• (Days off: Friday and Saturday)

Company Benefits:          

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:             

$22.00 - $24.50*   
 

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.  

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].