Full-Time

Enterprise Customer Success Manager

Posted on 5/30/2024

paytroniz

paytroniz

201-500 employees

Digital engagement platform for restaurants

AI & Machine Learning
Consumer Software
Data & Analytics

Senior

Denver, CO, USA + 1 more

Required Skills
Communications
Requirements
  • Strong communication and interpersonal skills
  • Comfort interacting with C-level account contacts
  • 5+ years of customer success or account management with a technical (SaaS) product
  • Experience with advocating for customers' needs within the organization
Responsibilities
  • Regular, proactive engagement with assigned customers
  • Maintain alignment to customers' desired business outcomes
  • Serve as an internal advocate to amplify customer needs
  • Lead the development and execution of Strategic Business Reviews
  • Drive customer awareness of available resources
  • Maintain accurate records in CRM

Paytronix offers a robust digital engagement platform specialized in serving restaurants and convenience stores, leading with cutting-edge technology like AI, API integrations, and an advanced rules engine. This sector leadership is backed by its commitment to innovation in loyalty programs, CRM, and digital ordering systems. As a workplace, it fosters a dynamic environment where tech-forward solutions and customer insights drive industry advancements, making it an enriching space for professionals looking to impact the consumer experience sector.

Company Stage

Private

Total Funding

$75M

Headquarters

Newton, Massachusetts

Founded

2001

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-5%

2 year growth

11%