Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers. For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses. For more information, visit www.paytronix.com.
The Customer Success Manager (CSM) serve as the holistic relationship manager and advocate for their assigned customers throughout their Paytronix lifecycle. CSMs strive to be proactive and consultative in nature, and bring deep knowledge of client industry, product use cases, and best practices to their customers to maximize the value and benefit from the Paytronix platform. CSMs are entrusted with empowering customers through advice and thought leadership to ensure long-term retention. The CSM strives to maintain alignment with dynamically shifting customer ecosystems and programs through regular, proactive communication. They will bring awareness to their customers about areas of the platform that are underutilized and drive adoption of features and tools to strengthen the customers reliance upon, and benefits from, the Paytronix platform. The CSM will serve as an internal advocate for their customers to ensure that their needs are communicated to the appropriate departments and to facilitate interactions with subject-matter experts as needed. In the event of risk being present or anticipated, the CSM will serve as an internal quarterback to align an appropriate action plan to ensure that Paytronix repairs and retains the customer relationship. The CSM will monitor all listening posts and channels to maintain a holistic understanding and command of the customer’s status and needs. The CSM serves as the voice-of-the-customer to provide thematic feedback to the company. If you are local to our Newton, MA or Denver, CO locations, there is a hybrid (2-days per week) in-office requirement.
Benefits:
At Paytronix, we offer a wide variety of benefits aimed at allowing our employees to prioritize their well-being, and be their best selves:
Retirement:
- Paytronix allows employees to contribute to their 401k through Fidelity with an additional annual flat rate company contribution.
Medical:
- Paytronix offers medical and dental benefits through Blue Cross Blue Shield, and vision insurance through EyeMed.
- Paytronix pays 75% of the premium for each of these benefits.
- Paytronix offers plans to contribute to Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), Healthcare and Dependent Care FSAs.
Personal:
- Employees that are expecting receive a generous Parental Leave offering.
- Paytronix offers company-paid Short-term and Long-term Disability, and Life Insurances.
- Accrued FTO (Flexible Time Off), off during public holidays, and “floating” holidays.
Employee Betterment:
- Paytronix offers an Employee Assistance Program, Tuition Reimbursement, and free LinkedIn Learning membership.
Voluntary benefits include:
- Pet insurance through Wishbone for your furry loved ones. This is at a discounted rate.
- Protection from identity theft.
- Legal coverage for matters including, but not limited to: home and real estate, estate planning, and elder care.