General Manager - Environmental Services
CA$70k - CA$85k/yr
Mid
Bachelor's
Toronto, ON, Canada
In Person
Cleaning & Custodial ServicesEnvironmental Services (Healthcare)
About the job
Requirements
- Three to five years of progressive management experience leading Environmental Services operations in a healthcare, hospital, academic health centre, or research facility environment.
- Post-secondary education in Hospitality Management, Business Administration, Healthcare Administration, or a related field.
- Demonstrated experience leading large, diverse frontline teams in a fast-paced operational environment.
- Strong understanding of Environmental Services best practices, infection prevention and control, quality assurance, and regulatory compliance standards.
- Ability to build, coach, motivate, and develop high-performing teams.
- Experience managing budgets, labour costs, productivity metrics, and operational performance.
- Ability to analyze and interpret financial and commercial information.
- Ability to build strong relationships with clients and operational partners.
- Strong organizational, planning, and problem-solving skills to manage competing priorities.
- Proficiency with Microsoft Office and operational management systems.
Responsibilities
- Provide leadership and oversight of Environmental Services operations, ensuring high standards of cleanliness, safety, and customer satisfaction.
- Ensure compliance with infection prevention and control requirements, accreditation standards, and client policies and procedures.
- Lead quality assurance programs, audits, inspections, and continuous improvement initiatives.
- Collaborate with healthcare and research facility stakeholders to support operational and service objectives.
- Monitor operational performance and implement strategies to improve productivity, quality, and efficiency.
- Develop business solutions to support operational effectiveness and continuous growth.
- Build, manage, and analyze budgets and profit and loss statements.
- Achieve financial objectives through analysis of key performance indicators and operational metrics.
- Identify opportunities for service enhancements, efficiencies, and business development.
- Manage labour, supply, and operating costs while maintaining service excellence.
- Build and maintain client relationships based on trust, partnership, and responsiveness.
- Develop business strategies aligned with current and emerging client needs.
- Ensure contractual commitments, service level agreements, and performance standards are achieved.
- Conduct regular business reviews, compliance audits, and performance assessments.
- Act as the primary point of contact for client concerns, escalations, and strategic planning initiatives.
- Foster a culture of accountability, engagement, and continuous improvement.
- Recruit, develop, coach, and retain high-performing teams.
- Support recruitment, onboarding, training, performance management, and succession planning throughout the employee lifecycle.
- Maintain positive employee and labour relations in a unionized environment where applicable.
- Provide workforce planning and daily operational oversight.
- Foster a strong health and safety culture for employees, clients, patients, and visitors.
- Ensure operations comply with corporate policies, regulatory requirements, and client standards.
- Champion diversity, equity, inclusion, and belonging initiatives.
- Drive innovation and continuous improvement across areas of responsibility.
Desired Qualifications
- Experience working within healthcare and/or research facilities is considered a strong asset.
- Experience working within a unionized environment is preferred.
About the company
Sodexo provides Food and Services by managing on-site facilities and catering across work, healthcare, education, and leisure environments. Its offerings include on-site meal services, cleaning, maintenance, and other facilities-management tasks designed to improve daily life for employees and the people served. The company differentiates itself through its global scale (present in 43 countries, serving about 80 million consumers daily), its independent, family-owned structure, and a strong, responsible business model focused on social and environmental progress. Sodexo aims to grow while elevating quality of life for employees and clients and contributing to the economic and community well-being where it operates.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1966
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Simplify's Take
What believers are saying
- Q3 Fiscal 2026 organic revenue grew 2.0%, beating expectations on July 1, 2026.
- Management raised FY2026 organic growth guidance to 1.2%-1.5% after the Q3 beat.
- University of Northern Colorado and Clariant wins show continued contract momentum in North America.
What critics are saying
- Reuters on August 26, 2026 said Sodexo will cut 1,000-plus French jobs.
- North America organic revenue fell 1.5% in Q1 Fiscal 2026, led by Education losses.
- Prolonged execution misses under Thierry Delaporte would trap Sodexo in permanent margin compression.
What makes Sodexo unique
- Pluxee spin-off made Sodexo a pure-play food and services operator by 2025.
- Sodexo combines catering, workplace services, and healthcare dining across 45 countries.
- Grupo Mediterránea, acquired February 2026, deepens European scale and local account density.
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Benefits
- Employee Discounts
- Professional Development Budget
- Flexible Work Hours