Full-Time

Customer Success Manager

Mid-Market

Posted on 9/5/2024

Demandbase

Demandbase

501-1,000 employees

Account-Based Marketing solutions for B2B enterprises

Consulting
Enterprise Software

Compensation Overview

$103k - $133kAnnually

Senior, Expert

Austin, TX, USA + 1 more

More locations: Atlanta, GA, USA

Hybrid work model in the United States with significant presence in Austin, TX and Atlanta, GA.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Marketing
Data Analysis
Requirements
  • 5+ years of relevant work experience in a strategic account management position supporting SaaS customers
  • Proven success in upsell and cross-sell environments
  • Experience building and coordinating internal teams and resources
  • Deep Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience
  • Web 2.0 savvy
  • Proven experience in managing technical intangible project implementations
  • Experience helping customers identify gaps in business processes and workflow
  • Proven success aligning successful solutions, as well as gathering and demonstrating ROI data
Responsibilities
  • Act as the primary point of contact throughout the customer lifecycle
  • Drive adoption of the Demandbase Platform, measured through platform usage
  • Onboard new customers
  • Achieve customer goals by providing proactive ABM best practices, strategies, and use cases
  • Propose creative solutions to client’s executive sponsors such that critical success issues are proactively addressed
  • Identify growth opportunities within the client base and work with new business teammates to achieve growth goals
  • Command credibility with senior marketing executives
  • Possess a comprehensive understanding of Demandbase products and services
  • Possess strong presentation, verbal, and written communication skills
  • Build and maintain strong relationships with multiple contacts within the assigned customer base
  • Project manage client initiatives – both internally and externally
  • Resolve customer issues
  • Advocate for customers internally at Demandbase
  • Maintain expertise on industry trends/practices and competitive landscape
  • Develop customer stories, case studies, and client references
  • Other duties as assigned

Demandbase specializes in Account-Based Marketing (ABM) solutions for B2B enterprises. Their platform provides tools that help businesses identify, engage, and convert high-value accounts, focusing on specific clients rather than a broad audience. This is particularly useful for industries with long sales cycles, such as technology and finance. The ABM platform integrates data analytics, personalized advertising, and CRM systems, allowing businesses to tailor their marketing efforts effectively. Demandbase operates on a subscription model, offering customizable access to their platform along with training and consulting services. This approach not only generates revenue through subscriptions but also builds long-term client relationships, setting Demandbase apart from competitors in the marketing technology space.

Company Stage

Debt Financing

Total Funding

$153.7M

Headquarters

San Francisco, California

Founded

2005

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Demandbase leads in G2 Winter 2025 Reports for account-based advertising and orchestration.
  • The rise of CTV advertising aligns with Demandbase's B2B-specific CTV solution.
  • Growing demand for sales-marketing alignment boosts interest in Demandbase's ABM platform.

What critics are saying

  • DemandScience and Terminus merger may increase competition in the ABM space.
  • Rapid AI advancements require continuous innovation, straining Demandbase's resources.
  • Global data privacy regulations pose compliance challenges for Demandbase's data analytics.

What makes Demandbase unique

  • Demandbase excels in AI-driven account-based marketing for B2B enterprises.
  • The platform integrates data analytics, personalized advertising, and CRM for targeted marketing.
  • Demandbase's multi-language support enhances global client engagement and market reach.

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Benefits

Health Insurance

Mental Health Support

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Disability Insurance

Life Insurance

INACTIVE