Full-Time

Dealer Performance Manager

Chicago, IL, Field-Based, Remote

Posted on 5/3/2024

TrueCar

TrueCar

201-500 employees

Online platform for transparent vehicle purchasing

Automotive & Transportation

Senior

Chicago, IL, USA

Required Skills
Sales
Communications
Management
Salesforce
Requirements
  • Demonstrated success in relationship management in the automotive industry
  • Experience in digital media advertising
  • Tech-savvy with the ability to understand, interpret and present data with a consultative approach
  • Excellent communication and presentation skills
  • Proven track record of excellent client service
  • Ability to travel domestically by airplane or car, overnight trips can be up to 25%
  • Experience with Salesforce or other Customer Relationship Management tool utilization
  • Expertise in interfacing with client contacts at various levels
  • High integrity, self-starter, strong work ethic, with a high level of energy
Responsibilities
  • Manage, maintain, and retain dealer accounts within an assigned book of business
  • Advocate for dealer success to reduce churn and problem-solve issues
  • Onboard, train, and support dealer accounts using standard practices
  • Ensure dealers have the resources available to enable their success on the TrueCar platform
  • Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams
  • Establish and maintain strong relationships with dealer senior leaders and decision-makers
  • Monitor and resolve dealer escalations with all involved functional areas
  • Serve as liaison between the Dealer and Dealer Operation teams
  • Support a team environment with strong morale and positive energy
  • Report and record all sales activity notes within Salesforce
  • Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement
  • Support in the management of account receivables for assigned accounts
  • Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service
  • Develop trusting relationships and open communication, accepting feedback

TrueCar presents a compelling work environment due to its focus on transparency and technology in the auto sales industry. By offering a platform that simplifies and enhances the car buying process for both consumers and certified dealers, it offers employees a chance to be part of a team that values innovative solutions and customer satisfaction. This dedication not only fosters a culture of integrity and efficacy but also places the company at a strong competitive position in the automotive marketplace.

Company Stage

Seed

Total Funding

$363.9M

Headquarters

Santa Monica, California

Founded

2005

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-14%

2 year growth

-12%