Strong troubleshooting and critical thinking skills.
Ability to work under supervision.
Responsibilities
Install, configure, and troubleshoot desktop and workstation equipment and software, including telephones, Microsoft and Apple desktop and laptop computers, and printers.
Handle equipment installation and moves with little or no supervision.
Identify, analyze, and resolve basic troubleshooting items, while deferring complex hardware issues to a supervisor or Level 1 technician.
Install all equipment staged by the Level 1 team for the Level 2 Desktop Technician scope of work.
Document successfully installed equipment and errors in the provided Smartsheet link.
Distribute and stage each desk with the necessary equipment for the Level 1 Desktop Technician scope of work.
Stage two monitors, virtual desktop infrastructure, cameras, and peripherals at standard desks, along with additional equipment for trader desks.
Document what equipment has been staged at each desk in the provided Smartsheet link.
THANK YOU FOR READING THE JOB DESCRIPTION CAREFULLY AND THOROUGHLY
L1 and L2 Desktop Technicians Location: Wilmington, DE - ONSITE Shift: Monday through Friday: 8 am to 5 pm Initiative: Desktop Set Up for buildings Part-time temporary
Job Description/ Responsibilities • Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers. • Handle equipment installation and moves with little or no supervision. • Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues. • Work well under supervision. • Training will be provided. Qualifications: • Excellent communication skills. • Strong troubleshooting and critical thinking skills. • Positive and professional demeanor.
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.
SCOPE OF WORK for Level 1 Desktop Technician • Distribute and stage each desk with the necessary equipment. • Standard desk includes two monitors, VDI, camera, and peripherals. • There will be additional equipment for each trader desk. • Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.