Assistant Manager Reservations

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Manager - Reservations to join our dynamic team in Udaipur, India. In this pivotal role, you will oversee the reservations department, driving revenue optimization while ensuring exceptional guest experiences. You will lead a talented team, manage complex booking operations, and implement strategic initiatives that enhance our hotel's occupancy and profitability. This position offers an exciting opportunity to make a meaningful impact on our organization's success while fostering a collaborative and customer-focused work environment.

• Plan and coordinate room reservations while implementing effective selling techniques and strategies to maximize room revenues and achieve occupancy targets
• Supervise and mentor reservation associates, providing supportive guidance and clear delegation of tasks to ensure efficient department operations and team development
• Prepare and analyze monthly forecasts, statistical reports, and occupancy projections to support strategic planning and annual budget development
• Maintain accurate and up-to-date guest records and corporate databases, ensuring all booking information is recorded according to standard procedures and company policies
• Respond promptly to guest inquiries and resolve issues with professionalism and discretion, while analyzing guest history and special instructions for regular and VIP guests to ensure personalized service delivery

Qualifications

**Required Qualifications:**

• Minimum 2-3 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry
• Excellent verbal and written communication skills in English with strong attention to detail and accuracy
• Advanced proficiency with hotel reservation systems and booking platforms
• Demonstrated ability to multitask effectively in a fast-paced environment whilst maintaining precision
• Strong organisational and time management skills with exceptional ability to prioritise competing demands
• Proven track record of handling guest requests with professionalism, discretion, and effective problem-solving
• Solid understanding of revenue management principles, upselling techniques, and occupancy optimisation strategies
• Leadership capabilities with the ability to motivate, support, and develop team members
• Analytical mindset with ability to interpret data, prepare forecasts, and generate meaningful reports

**Preferred Qualifications:**

• Proficiency in additional languages beyond English
• Experience with revenue optimisation and dynamic pricing strategies
• Demonstrated strategic thinking ability and innovative approach to problem-solving

Additional Information