Senior Observability Engineer

At Accenture Digital Core, we help clients continuously innovate at speed and at scale, combining deep industry expertise with cutting-edge technology to deliver meaningful transformation. You will bring innovation, intelligence and experience together to shape robust, secure and scalable digital solutions.

This is a Senior Observability & Platform Engineer role focused on designing, building, maintaining, and evolving observability solutions across complex environments, including Mainframe, Open Systems, and Container platforms. The role combines platform engineering, monitoring and logging strategy, automation, production support, and cross-team collaboration to improve system reliability, operational excellence, and observability maturity across the organization.

What You'll Do

• Design, build, maintain, support, and evolve observability solutions and platforms, leveraging technologies such as Elastic Stack (Beats, Elastic Agents, Logstash, Elasticsearch, Kibana) and OpenTelemetry;
• Drive observability practices and implement monitoring, logging, and tracing solutions across Mainframe, Open Systems, and Container platforms;
• Ensure platform performance, data quality, indexing efficiency, retention policies, lifecycle management, and secure access control;
• Follow industry trends, emerging technologies, and vendor innovations to continuously enhance the observability ecosystem;
• Work closely with development, architecture, infrastructure, and operations teams to embed observability and DevOps practices throughout the software delivery lifecycle;
• Establish best practices, governance standards, and monitoring frameworks to ensure operational excellence and compliance;
• Coach and mentor team members, promoting observability culture and driving adoption of modern monitoring solutions;
• Collaborate with stakeholders to analyze needs, estimate effort for new features, co-create value-driven roadmaps, and report progress to Product Owners and Management;
• Lead production troubleshooting, root cause analysis (RCA), incident handling (P1/P2), and release execution.

What You'll Need

Qualifications

• University degree in Computer Science, Engineering or comparable technical field;
• 5-10 years of hands-on experience in IT environments with a focus on observability, platform engineering, DevOps practices, and production support;
• Proven track record in Agile delivery models and incident/release management;
• Solid experience in cross-team coordination, stakeholder communication, and effort estimation;
• OS & Infrastructure knowledge: Linux and Windows fundamentals (processes, file systems, shell, key metrics); Mainframe knowledge is a plus.

Technical Skills

• Strong hands-on experience with observability and monitoring platforms, including Elastic Stack (Beats, Elastic Agents, Logstash, Elasticsearch, Kibana) and OpenTelemetry;
• Solid understanding of observability principles, including logs, metrics, traces, golden signals, dashboard design, alerting strategies, and operational monitoring;
• Experience supporting and improving highly available production environments through automation, monitoring, and incident management practices;
• Hands-on experience with CI/CD and DevOps tools such as Bitbucket, Git, Jenkins, UCD, Ansible, and automated testing frameworks;
• Container and cloud technologies, including Docker, Kubernetes, and cloud-native observability concepts;
• Experience integrating platforms and services through APIs and automation frameworks;
• Basic understanding of security controls, including authentication, RBAC, access management, and audit compliance;
• Elasticsearch certifications and Microsoft Azure knowledge are considered a strong plus;
• Tools: Jira, Confluence, ServiceNow, MS Office.

Profile & Other Requirements

• Professional English C1 (spoken and written) — mandatory; French and/or Dutch is a plus;
• Strong collaboration & coaching skills — comfortable mentoring peers and interacting with technical and non-technical stakeholders;
• Proactive mindset with strong ownership, structured problem-solving, and continuous learning attitude;
• Experience in regulated environments (e.g., Financial Services) is a strong plus;
• Willingness and availability for on-call support and scheduled overtime activities when required;

Lisbon/Portugal-based — hybrid working model (CET alignment required).

Must own a valid work permit or EU/Schengen Space nationality to legally work in Portugal.

What We Offer

• Health insurance;
• Life Insurance and Pension Plan Programs;
• Free medical services at the office (Physician, Nutritionist, Psychologist);
• Wellness programs;
• Flexben Program (Support for Education, Kindergarten, Training, Technology, Health);
• Employee Share Purchase Plan;
• Personalized training paths and access to Udemy and Pluralsight Platforms;
• Flex-ability program (financial and flexible support for people with disabilities);
• Special banking conditions;
• Hybrid working model.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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