Payreto

Modular financial outsourcing with PCI compliance

Senior IT Specialist

Network Engineering & Administration +1Confirmed live in the last 24 hours

Full-timeMakati, Metro Manila, PhilippinesNo salary listedHybrid

About the Job

Requirements

A bachelor's degree in Information Technology, Computer Science, Information Systems, or another related field.
Ability to install, configure, and maintain multi-layer switches and routers.
Knowledge of firewalls, including Ubiquiti products (UDM Pro, pfSense, and Fortinet).
Strong knowledge of TCP/IP.
Knowledge of routing and the BGP routing protocol.
Relevant experience with ESET or other antimalware solutions.
Intermediate to advanced computer hardware and software troubleshooting skills.
Knowledge of inventory management.
Knowledge of vendor management.
At least 3 years of experience as an IT Associate.
Strong interpersonal communication skills.
Ability to work as part of a team and to be self-directed and motivated.

Responsibilities

Respond to and resolve tickets, requests, and issues raised to the IT team professionally and promptly; meet or exceed service-level agreements and commitments, and provide end users with timely updates when needed.
Provide hardware support and configuration for laptops, desktops, monitors, mice, keyboards, printers, and related equipment.
Provide software support and configuration for Windows 10, Office 365, Google Workspace, and related software.
Provide end-to-end onboarding support, including hardware procurement, configuration, inventory management, account creation, and access management.
Provide end-to-end offboarding support, including hardware movement, inventory management, and access management.
Set up and deploy PCs for new employees using standard hardware, images, and software.
Assign users and computers to appropriate security groups and maintain security restrictions.
Perform workstation hardware and software upgrades as required.
Ensure strict compliance with PCI DSS requirements.
Create and manage knowledge base and process documentation.
Serve as the subject matter expert and escalation point for IT helpdesk tasks and processes.
Ensure escalations concerning security, systems, or networks are raised to the team lead and/or IT Infrastructure team efficiently and promptly.
Perform other IT-related ad hoc tasks as instructed by the team lead or manager.
Proactively recommend or raise opportunities for improvement.
Provide on-site and remote IT support as needed.
Manage organizational IT infrastructure, including physical networks (LAN/WAN), structured cabling, servers, business support systems, and end-user support.

WHAT WE OFFER

Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided
Day 1 HMO
Life Insurance

POSITION OVERVIEW
The primary responsibility of the IT Specialist is to provide world-class IT support by responding to tickets and requests professionally and promptly, resolving tickets and requests efficiently, ensuring all underlying issues are addressed while also making sure SLA is always met if not exceeded, performing IT-related ad-hoc tasks professionally and effectively, provide both on-site and remote support as needed and maintain strict compliance of PCI DSS security guidelines. They are also responsible for handling the IT infrastructure within the organization, including the physical network such as LAN/WAN, structured cabling, servers, business support systems, and end-user support.

WHAT WILL YOU DO?
IT Helpdesk Support

Respond and resolve tickets, requests and all issues raised to the IT team in a professional and timely manner, making sure SLA and commitments are met if not exceeded, providing timely updates to end-users if needed.
Hardware support and configuration (i.e., Laptop, Desktop, Monitor, Mouse, Keyboard, Printer, etc.)
Software support and configuration (i.e., Windows 10, Office 365, Google Workspace, etc.)
End-to-end onboarding support (i.e., hardware procurement, configuration and inventory management, account creation, access management, etc.)
End-to-end offboarding support (i.e., hardware movement and inventory management, access management, etc.)
Manage PC setup and deployment for new employees using standard hardware, images, and software.
Assign users and computers to proper security groups and maintain security restrictions.
Perform workstation hardware and software upgrades as required.
Ensure strict compliance with PCI DSS requirements.
Knowledgebase/process document creation and management.

Other Tasks

Subject Matter Expert and point of escalation for most, if not all, IT Helpdesk-related tasks/processes
Ensure all escalations regarding security, system, or network concerns are raised to the team lead and/or the IT Infrastructure team efficiently and in a timely manner.
Perform other IT-related ad-hoc tasks as instructed by the team lead or manager.
Proactively recommend or raise opportunities for improvement.

WHAT SHOULD YOU HAVE?

Bachelor’s degree in Information Technology, Computer Science, Information Systems, and other related fields.
The ability to install, configure, and maintain multi-layer switches and routers.
Knowledge of Firewalls Ubiquity products (UDM pro, PFSENSE, and Fortinet).
Strong knowledge of TCP/IP.
Knowledge of routing and routing protocol BGP.
Relevant experience with ESET or other antimalware solutions.
Intermediate to advance computer hardware and software troubleshooting.
Inventory Management knowledge
Vendor Management knowledge.
Minimum of 3 years experience as an IT Associate
Strong interpersonal communication skills.
Proven ability to work as part of a team, also being self-directed and motivated.

About the Company

Payreto

Modular financial outsourcing with PCI compliance

Payreto provides modular financial process outsourcing with PCI Level 1 security, offering customizable outsourcing of individual workflows or whole processes. It works by clients delegating processes to Payreto’s globally experienced staff, delivered in a PCI-compliant environment with 24/7 support and white-label branding. It differentiates itself through white-label capabilities, round-the-clock global support, and scalable, modular solutions. Its goal is to help financial organizations grow and scale securely while preserving brand and giving actionable operational insights through regular reporting.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Makati, Philippines
Founded: 2011

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