IT Support Intern
$17.25/hr+ Potential bonus
Arlington County, Arlington, VA, USA
In PersonMust commute daily to the Arlington office.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- Foundational computer knowledge on Windows or Mac platforms.
- A genuine interest in troubleshooting, learning, and growing in IT.
- A planned career path in the IT services industry.
- Eagerness to learn new tools, systems, and technologies.
- Excellent time management and ability to stay organized.
- Clear verbal, written, and interpersonal communication, including the ability to explain technical concepts in a simple, friendly way.
- Ability to lift and carry computer components up to 50 pounds and comfort working with hardware when needed.
- Must commute daily to the Arlington, Virginia office.
- Offers are contingent on a successful background check.
Responsibilities
- Learn and provide support for desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.
- Record, track, and escalate cases through the established tracking system, and help keep documentation up to date.
- Work directly with clients remotely and onsite as part of the support team.
- Coordinate projects and tasks with Service Delivery team members and the advanced technical team.
Desired Qualifications
- Familiarity with an IT ticketing system.
- Exposure to helpdesk, support, or customer-facing roles.
About the company
FusionTek provides managed and co-managed IT and security services for businesses to stay connected and secure. Its offering includes proactive monitoring, management, and protection of IT environments, available as fully managed or partner-led co-managed support. The service combines remote monitoring and security tooling with patch management and incident response, working with a client’s existing IT team when needed. Its goal is to simplify IT management, reduce security risk, and keep technology operations running smoothly.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Kirkland, Washington
Founded
2005
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Simplify's Take
What believers are saying
- 2025 acquisitions of US Resources, Amarok, and CSC expanded FusionTek across Seattle and Washington.
- Custom development launched in 2025 gives MSP clients integrations, automation, and AI workflows.
- Updated 2026 support pages list Seattle, Tacoma, Bellingham, Arlington, and Tampa offices.
What critics are saying
- Three 2025 acquisitions force integration work across Amarok, US Resources, and CSC.
- FusionTek's 24/7 support promise raises breach and outage exposure across managed-security clients.
- A major incident response failure would shred trust and trigger rapid SMB contract churn.
What makes FusionTek unique
- FusionTek combined MSP, MSSP, incident response, and custom development after June 2025 Amarok.
- October 2025 CSC expanded Pacific Northwest coverage and retained key local staff.
- FusionTek ranked No. 1879 on the 2026 Inc. 5000, signaling sustained growth.
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Benefits
- Performance Bonus
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Hybrid Work Options
- Paid Vacation
- Paid Holidays
- Professional Certification Support
- Professional Development Budget
- Training Programs