Full-Time

Operations Manager

Customer Support

Posted on 6/27/2024

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides affordable green energy solutions

No salary listed

Senior, Expert

Brighton, UK

Full-time office-based role.

Category
Supply Chain Management
Operations & Logistics
Required Skills
Communications
Management
Requirements
  • To be a team player and an awesome relationship builder who is able to build great working relationships with people across cultures and perspectives
  • You are a confident and experienced people leader who can hit the ground running in a dynamic environment, happy to take on tasks in all areas – don't be afraid to get into the detail - everyone mucks in!
  • Experience in delivering programmes of work, be super organised and think practically about all of the tasks needed to get the job done
  • You’ll be adaptable. You’re positive and proactive and energised by working in a fast-paced environment characterised by constant change
  • You’ll have experience in management, operations, and leadership
  • A high level of adaptability and agility to manage multiple projects at one time (we’re growing quickly!)
  • You will be able to think creatively and logically to react to changes in strategy
  • You are someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery
  • You will be analytical, seeking out data and using this to inform your decisions
  • Energy industry experience desirable but not essential
Responsibilities
  • Manage a group of team managers who in turn look after a large team of field support specialists who work alongside an even larger team of field engineers installing our low carbon tech across the UK
  • Look at the day to day running of the operations function including but not limited to: Team management, Operational reporting, Managing third parties and Industry compliance
  • Look at constant improvements of processes and reporting back to our Operations Director
  • Lead internal and external meetings with senior stakeholders
  • Help grow our team and support our growth and recruitment strategy
  • Support employee communication with the management team
  • Provide operational expertise and support to the teams
  • You will develop a deep understanding of Octopus culture and customer experience; setting the tone for your team

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Octopus Energy sells energy directly to consumers and licenses its proprietary Kraken technology platform to other energy providers, which helps streamline operations and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions and energy management. The company's goal is to make green energy accessible and affordable for everyone.

Company Size

1,001-5,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$2.5B

Headquarters

London, United Kingdom

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Investment in MOPO opens new markets in Sub-Saharan Africa for Octopus Energy.
  • Partnership with Hyundai enhances Octopus Energy's position in the electric vehicle market.
  • Recognition as a top UK energy provider boosts Octopus Energy's brand reputation.

What critics are saying

  • Expansion into new markets may stretch Octopus Energy's resources and operational capacity.
  • Investment in Sub-Saharan Africa exposes Octopus Energy to geopolitical and regulatory risks.
  • Launching a mobile network could divert focus from Octopus Energy's core energy business.

What makes Octopus Energy unique

  • Octopus Energy uses technology to reduce energy costs and improve customer experience.
  • The Kraken platform is a proven end-to-end solution for utilities' digital transformation.
  • Octopus Energy's global operations span the UK, US, Japan, Germany, New Zealand, and Australia.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

1%
Octopus Energy
Jun 13th, 2025
Powering change: Octopus Energy Group and MOPO catalyse Sub-Saharan Africa’s solar energy revolution

London, 12th June – Octopus Energy Group, the global clean energy tech business, today announces a strategic investment in MOPO – a pioneering energy tech company delivering clean, reliable energy to underserved communities in Sub-Saharan Africa.

Renewable Energy Magazine
Jun 2nd, 2025
Flexibility And The Uk Grid: An Interview With Charlotte Johnson, General Manager Of Generation Flex At Kraken

Monday, 02 June 2025Can you give me a bit of background about yourself and Kraken and what it does?I’m Charlotte Johnson, the general manager of Generation Flex at Kraken. Kraken is the world’s only proven, end-to-end platform for utilities’ digitalisation and transformation, trusted by global energy giants like EDF Energy, E.ON Next, Engie, Uniper, Octopus Energy, Origin and Tokyo Gas. We manage more than 70 million accounts, over 40 GW of power – from off-shore wind to grid-scale batteries – and more than 500,000 consumer devices such as electric cars and heat pumps.How flexible is the UK grid at the moment?The UK currently has over 5 GW of grid scale storage and a few GW of consumer devices; this equates to just under 20 percent of peak demand.However, the system requires more flexibility than other European countries for two key reasons. Firstly, nearly 50 percent of our generation mix is renewable – much of it intermittent. Secondly, the UK is an island. The level of interconnection is significantly lower than that of continental European countries

Comms-Link
Apr 30th, 2025
Octopus Group Plans To Launch New Mobile Network

Octopus has hired Adam Dunlop, the former CEO of TalkTalk's consumer business, to lead this mobile project.

Renewable Energy Magazine
Apr 3rd, 2025
Octopus Energy Invests A 10 Percent Stake In East Anglia One Offshore Wind Farm

Thursday, 03 April 2025The 714 MW East Anglia One wind farm is one of the world’s largest operational wind farms and is located 43 kilometres off the coast of Suffolk, supplying green energy to the UK since 2021.It consists of 102 offshore wind turbines and is among the top 10 largest wind farms in the world, generating enough clean power to electrify around 700,000 homes a year.The latest investment by Octopus Energy is the company’s fourth investment in a British offshore wind farm and its seventh in Europe, following stakes in Hornsea One, Lincs and Walney Extension in Britain, Butendiek in Germany, and Borssele V and Borssele III & IV in the Netherlands. The company has also announced plans to enter the French offshore wind tender to develop a brand new offshore wind farm in partnership with Skyborn Renewables.Octopus Energy Generation – one of Europe’s largest renewables-only investors – has already surpassed $2 billion in offshore wind deals in two years.Octopus acquired this latest wind farm stake from Macquarie Asset Management on behalf of Vector, Octopus’ innovative offshore wind fund, which invests in fixed and floating offshore wind and pioneering tech to reduce costs.In addition to expanding its offshore wind portfolio, Octopus is also driving the creation of new wind farms globally through investments in developers and innovations like its ‘Fan Club’, which offers customers cheaper electricity when it’s windy.“Britain is blessed with strong winds and long coastlines – perfect conditions for offshore wind” said Zoisa North-Bond, CEO of Octopus Energy Generation. “The sector has become a vital pillar of our energy system over the past years, and this investment will help to turbocharge this clean technology further, bringing cheaper, greener power to people across the country.”For additional information:Octopus Energy

Octopus Energy
Mar 18th, 2025
Official Avro Octopus information page

Updated regularly - Your Avro energy account is moving to Octopus. Find all important updates and answers to the most frequently asked questions here.

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