Technical Account Manager

About Isembard

Isembard is rebuilding industrial capacity through a connected network of factories. We bring skilled people, advanced machine tools and our own software, MasonOS, together to make precision components for aerospace, defence, energy and robotics.

The role

Our key customers need a trusted, technical, day-to-day contact who knows their parts, their programmes and their deadlines. The Technical Account Manager is that person.

You will own a set of customer relationships, handle quoting and design-for-manufacture questions, and make sure parts arrive on time and to specification, working closely with machinists, CAM programmers and quality engineers. We grow accounts by being a reliable partner that communicates well, and this role is central to that. Expect travel to customer sites. The package includes equity.

• Own a set of customer accounts as their main point of contact.

• Run technical calls with customer engineers, review drawings for manufacturability and give practical DFM feedback.

• Prepare quotes with factory and CAM teams.

• Track every active order, and raise schedule or quality risk before the customer has to ask.

• Visit customers on site to understand their projects and what they need on cost, quality and lead time.

What you bring

• A mechanical engineering background or hands-on CNC machining experience. We are open to early-career engineers with the right technical grounding.

• Confidence reading drawings and discussing tolerances, materials and lead times.

• Clear communication, and composure when a date slips or a part is wrong.

• Strong organisation across several accounts and many open orders.

• Useful, not essential: account management, customer success or technical sales in manufacturing, aerospace or defence experience, or CAM, quoting or estimating.