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Teleperformance

Outsourced customer experience management services

HR Business Partner

HR Generalist & Employee RelationsPosted on Nov 12
Full-timePasay, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Responsibilities

  • Provide HR consulting and coaching to business leaders to solve significant people and cultural issues, and provide expertise in employment regulations and practices including hiring, termination, performance management, and rewards.
  • Support the talent aspects of organizational structure changes and talent integration related to mergers and acquisitions.
  • Advocate for HR programs by communicating their business value and managing rollout to minimize business disruption.
  • Partner with the business and talent management, staffing, and recruiting colleagues on talent initiatives such as workforce planning, high-potential employee development, and succession planning.
  • Execute specialized projects and activities according to established principles, taking responsibility for professional deliverables and initiating workload independently.
  • Oversee implementation of short-term team activities and improve day-to-day activities and processes.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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